View File itsm.README.en of Package otrs (Project network:otrs)
README File for OTRS::ITSM
This package holds all needed modules to extend your OTRS with ITSM
You should take care of the following info
- with installing this package, there will be
@OTRS_ROOT/otrs/Kernel/Config/Files/ZZZAuto.pm added, which provides a local repo
for installing all needed ITSM modules.
So your OTRS System does not need to have internet access.
- If you were using your OTRS and you already have done many mods, then you
should add the local repo by hand.
-> go to Admin section
-> choose SysConfig
-> on groups select "Framework (324)"
-> on the results choose "Core::Package"
-> Config settings: Framework -> Core::Package
o activate "Package::RepositoryAccessRegExp:" and leave
(Default: 127\.0\.0\.1) value as is.
o on "Package::RepositoryList:" add a new repo
Value: [--OTRS::ITSM local repo]
-> click refresh
Now you are able to select Source "[--OTRS::ITSM local repo]" in
package management and can install OTRS::ITSM modules.
Have fun with OTRS::ITSM