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View File otrs.changes of Package otrs (Project network:otrs:Test)

Wed Jan 24 13:43:12 UTC 2018 - chris@computersalat.de

- fix wrong fillup_only call

Thu Dec 28 23:03:52 UTC 2017 - chris@computersalat.de

- Update to 5.0.26
  * https://www.otrs.com/release-notes-otrs-5s-patch-level-26
  * https://www.otrs.com/release-notes-otrsitsm-module-5s-patch-level-26/
- remove obsolete
  * otrs-scheduler.service
  * otrs-scheduler.init

Thu Dec 28 01:24:19 UTC 2017 - chris@computersalat.de

- fix for boo#1073747 (CVE-2017-17476, OSA-2017-10)
  * Session hijacking
    An attacker can send a specially prepared email to an OTRS system.
    If this system has cookie support disabled, and a logged in agent
    clicks a link in this email, the session information could be
    leaked to external systems, allowing the attacker to take over
    the agent’s session.
- Update to 4.0.28
  * https://github.com/OTRS/otrs/blob/rel-4_0_28/CHANGES.md
- improve itsm-update.sh

Fri Dec  8 01:20:25 UTC 2017 - chris@computersalat.de

- fix for boo#1071797 (CVE-2017-16921, OSA-2017-09)
  * Remote code execution:
    An attacker who is logged into OTRS as an agent can manipulate
     form parameters and execute arbitrary shell commands with the
     permissions of the OTRS or web server user.
- fix for boo#1071799 (CVE-2017-16854, OSA-2017-08)
  * Information Disclosure:
    An attacker who is logged into OTRS as a customer can use the
     ticket search form to disclose internal article information
     of their customer tickets.
- Update to 4.0.27
  * https://github.com/OTRS/otrs/blob/rel-4_0_27/CHANGES.md 

Thu Nov 23 13:52:23 UTC 2017 - rbrown@suse.com

- Replace references to /var/adm/fillup-templates with new
  %_fillupdir macro (boo#1069468)

Wed Nov 22 12:49:38 UTC 2017 - chris@computersalat.de

- fix for boo#1069391 (CVE-2017-16664, OSA-2017-07)
  * vulnerabilities discovered in the OTRS framework:
    An attacker who is logged into OTRS as an agent can request special
     URLs from OTRS which can lead to the execution of shell commands
     with the permissions of the web server user.
- Update to 4.0.26
  * Improved handling of spell checker.
  * https://github.com/OTRS/otrs/blob/rel-4_0_26/CHANGES.md 
- improve itsm-update.sh
  * only package latest packages (<10)
- rebase patches
  * otrs-httpd_conf.patch
  * otrs-perm_test.patch
- fix permissions (SLE 11)

Sat Sep 30 21:42:39 UTC 2017 - chris@computersalat.de

- improve itsm-update.sh to provide
  * current and previous itsm packages
  * exclude PreRelease packages (*x.y.9?.opm)
- replace itsm tarball so generated

Sun Sep 24 20:34:53 UTC 2017 - astieger@suse.com

- fix and make universal itsm-update.sh
- replace itsm tarball so generated

Sat Sep 23 18:49:33 UTC 2017 - chris@computersalat.de

- fix for boo#1059691 (CVE-2017-14635)
  * Code Injection / Privilege Escalation OTRS
- Update to 4.0.25
  * Improved validation in statistic import and export.
    see OSA-2017-04 (Code Injection / Privilege Escalation OTRS)
  * for more info see https://www.otrs.com/release-notes-otrs-4-patch-level-25/

Mon Jun 12 15:48:12 UTC 2017 - chris@computersalat.de

- Update to 4.0.24
  * for more info see https://www.otrs.com/release-notes-otrs-4-patch-level-24/
- update UPGRADING.SUSE, otrs.README.??, ZZZAuto.pm
- rework/rebase patches
  * otrs-httpd_conf.patch
  * otrs-perm_test.patch
- add systemd service files and helper
  * otrs.service, otrs.service.helper.sh
  * otrs-scheduler.service
- rework permissions
  * add otrs.permissions file for var/tmp, cause 'otrs' and 'wwwrun'
    are writing there

Wed Jun  7 13:17:55 UTC 2017 - chris@computersalat.de

- fix for boo#1043086
  * Incorrect Access Control in OTRS
- Update to 3.3.17 2017-06-06
  * Improved SecureMode detection in Installer.
     see OSA-2017-03 (CVE-2017-9324)
  * Bug#12753 - Function "SystemDataGroupGet" has problems with empty
     values in oracle.
  * Bug#9941 - Articles with multi-byte characters that claim to be
     UTF-8 will not display in the browser.
  * Bug#7961 - customer search should not return results for internal
     see OSA-2017-02
  * Bug#12391 - Base64 encoded image does not display in article.
  * Bug#12461 - Chrome can not display attached PDF files since 5.0.14.

Wed Nov  2 23:06:38 UTC 2016 - chris@computersalat.de

- fix for boo#1008017
  * execution of JavaScript in OTRS context by opening malicious attachment
- Update to 3.3.16
  * Improved sandboxing of displayed attachments.
     see OSA-2016-02 (CVE-2016-9139)
  * Added package verification information to otrs.PackageManager.pl,
    use bin/otrs.PackageManager.pl -a list -e (to show package verification
    information) or bin/otrs.PackageManager.pl -a list -e -c
    (to show package verification information deleting the cache before).
  * Bug#11959 – 500 Can’t connect to www.otrs.com/product.xml:443.
  * Bug#11870 – Missing quoting in Layout::AgentQueueListOption().
  * Bug#11802 – Customer user can get access to all ticket data.
- fix ZZZAuto.pm
  * do not replace existing file (manually merge needed for ITSM)

Sun Oct 30 00:25:41 UTC 2016 - chris@computersalat.de

- fix itsm package
  * version is 3.3.14
- rebase otrs-3.3.15-perm_test.patch to otrs-perm_test.patch
- merge otrs-httpd_conf-apache2_4.patch into otrs-httpd_conf.patch 

Sat Oct 24 09:07:33 UTC 2015 - aj@ajaissle.de

- Update to 3.3.15
 * HTML emails not properly displayed (parts missing).
 * Fixed a nasty JSON::XS crash on some platforms.
 * Updated CPAN module Proc::Daemon to version 0.21.
 * TransitionAction TicketLockSet typo, thanks to Torsten Thau (c.a.p.e. IT).
 * auto reply with DynamicFields from webservice.
 * Added option to package manager list action, to show deployment info of installed packages.
 * Reply in process ticket on webrequest article  fills customer mail into "cc" instead of "to".

- Changes 3.3.14
 * Package installation/uninstallation leads to endless loop.
 * Lang parameter not correctly validated.
 * Search for multiple ticket numbers with GenericInterface.

- Changes 3.3.13
 * Updated translation files.
 * Refresh bug on process client interface using ie8
 * Adding email recipients via addressbook does not update customer information.
 * Wrong column encoding in Kernel::System::Notification::NotificationGet().
 * Generic Agent ticket actions can't be unselect.
 * GI: Use of uninitialized value in string ne at AdminGenericInterfaceWebservice.pm.
 * Reply in process ticket on webrequest article  fills customer mail into "cc" instead of "to".
 * Download button for dashboard stats visible even if no permissions for AgentStats exist..
 * Invalid utf-8 parameters not filtered sufficciently.
 * DynamicField Filter in AgentDashboard accepts only one value.
 * Can't select customer and/or public interface in AdminACL.
 * Incorrect utf8 in ZZZAuto.pm (via SysConfig) also for hash keys.
 * Added possibility to turn of SSL certificate validation.
 * SLA can not be set over Free Fields Dialog.
 * Not possible to change customer.
 * Error from GenericInterface using SOAP and TicketGet operation.
 * Fixed problem with missing TimeObject in GenericInterface/Event/Handler.pm.
 * Updated CPAN module Crypt::PasswdMD5 to version 1.40 to fix problems with perl 5.20.

- Changes 3.3.12
 * Ticket owner is not shown regardless what is configured, thanks to Renee Bäcker.
 * Adressbook search does not permit to add contacts via click.
 * Wrong sortation of Ticket Overview settings.
 * Missing translations in Dashboard and TicketOverview settings.
 * Internal Server Error, instead of warning.
 * Dashlet: Filter Attributes with more then one CustomerID doesn't work.
 * SQL error with "0 oracle" for article body in Ticket Search.
 * Incorrect utf8 in ZZZAuto.pm (via SysConfig).
 * ProcessManagement: TransitionAction delete does not check if is used.
 * GPG option 0xlong breaks decryption of emails.
 * ORA-03113 Error after scheduler start.
 * /etc/init.d/otrs running httpd is not detected on CentOS 7.
 * Unable to change password in customer interface.
 * Dynamic Field shown information in customer interface is not consistent with agent interface.
 * Error: No Process configured! - Agent interface.
 * Error while splitting ticket.
 * ActivityDialogEntityID not working in ACLs from Process screens reducing States.

- Rebased otrs-perm.patch as otrs-3.3.15-perm_test.patch
- Added itsm-update.sh, a script to update the itsm source we use
- Updated sources
 * otrs.README.de
 * otrs.README.en
 * ZZZAuto.pm

Mon Dec 29 11:06:45 UTC 2014 - chris@computersalat.de

- fix for boo#910988 (CVE-2014-9324)
- update to 3.3.11
  fix for OSA-2014-06 (CVE-2014-9324)
  * Updated translations, thanks to all translators.
  * Bug#10904 – Upon entering CIC, search only returns hits during
    the first search.
  * Bug#10944 – Multiple selection in Tree Selection also affects
    filtered elements.
  * Follow-up fix for Bug#6284 – Problem with unicode characters
    when using FastCGI.
  * Bug#10830 – Textarea Limitation in Generic Agent.
  * Bug#10920 – ProcessManagement: Deleting Activities from canvas
    does not update process layout.
  * Bug#10801 – Editor is extremely slow with large articles.
  * Enhanced Permission Checks in GenericInterface Ticket Connector.
  * Bug#10634 – ProcessManagement: Can not use an arbitrary email
    address as a CustomerUser.
  * Bug#10839 – ACL cannot set possible TicketType in
    AgentTicketPhone and AgentTicketEmail.
  * Bug#10776 – Medium and Large view don’t indicate active
  * Bug#10808 – Set of pending time is not working at all in
  * Bug#10892 – TicketActionsPerTicket open multiple popups at
  * Bug#10857 – JS added too often in AgentTicketOverviewSmall.
  * Bug#10639 – Set of pending time/state not working properly
    (process management).
  * Bug#10893 – Missing log name partitions in Service Center.
  * Bug#10879 – GenericInterfae: TicketSearch operation does not
    take escalation parameters.
  * Bug#10812 – SOAP Response is always in version SOAP 1.2.
  * Bug#10083 – SMIME and Email address detection is case sensitive
    (for the right part)..
  * Bug#10826 – German – Translation Problem.
  * Bug#10678 – Dates off by one on area diagram in dashboard widget.
  * Bug#7369 – LinkQoute fails for some characters in hash or
  * Bug#8404 – Wrong sorting of responses dropdown in TicketZoom.
  * Bug#8781 – 508 Compliance: In Ticket Overviews the title
    attribute of large view link is incorrect.
  * Bug#10669 – Maxlength validation of textarea dynamic fields does
    not work correctly in IE.
  * Bug#10471 – Missing translations for tooltips of
    TicketOverviewSmall columns.
  * Bug#10850 – Double-quoted special characters in title of dynamic
    field sidebar output in TicketZoom.
  * Bug#10805 – Open tickets in 3 days show right function but wrong
  * Bug#10845 – No date search if TimeInputFormat is Input.
  * Bug#10706 – dashboard settings are lost by different user login.
  * Bug#10577 – Service Center does not show MOD_PERL version on
    Ubuntu 14.04.
  * Bug#10679 – Texts in notification tags loose their empty lines
    and spaces.

Thu Nov 27 11:41:00 UTC 2014 - Led <ledest@gmail.com>

- One more fix after fix bashisms in previous commit

Sat Nov 08 06:04:00 UTC 2014 - Led <ledest@gmail.com>

- fix bashisms in post script

Tue Sep 30 21:08:46 UTC 2014 - chris@computersalat.de

- fix changelog
  * update 3.3.9 with 3.3.9 data
  * add missing update info for OTRS::ITSM
- update itsm-3.3.9 Source

Tue Sep 30 06:21:51 UTC 2014 - alexandre@exatati.com.br

- Update to 3.3.9:
  * Bug#10697 - Column name in CSV report of stats is lowercase.
  * Bug#10652 - Process tickets without any articles create empty
    lines in AgentTicketSearch CSV result file.
  * Bug#10607 - SQL Box can change the database.
  * Bug#10700 - Bugfix: TimeUnits not written if E-Mail is sent via
  * Bug#10699 - Cannot add new customer (company).
  * Bug#10497 - CustomerUser secondary database access opens multitude
    of database connections.
  * Bug#9756 - Owner will be set after QueueMove screen AND undo.
  * Bug#10606 - Dynamic fields in dashboard overview are empty.
  * Updated Danish translation, thanks to Lars Jørgensen.
  * Bug#10670 - It is possible to start the scheduler more than once.
  * Bug#10515 - Problem with column filter sorting
  * Bug#10598 - Field tags not parsed properly in auto response subject.
  * Bug#10658 - Issue with multiple customer company backends.
  * Bug#10622 - eMail address only with uppercases - wrong display.
  * Bug#10596 - Manual Generic Agent Run doesn't show archived tickets
    as affected.
  * Bug#10601 - ExternalTicketNumberRecognition produces errors in log
  * Bug#9851 - Unlocking a ticket in the small view results in
  * Bug#10612 - Wrong Time in DashboardField "Changed", thanks to S7.
  * Bug#10595 - Standard Replies are false sorted in Ticket Zoom
    select box.
  * Bug#10534 - Wildcard hacking the customer information center,
    thanks to S7.
  * Bug#10597 - Process list description column doesn't support line
    breaks, thanks to S7.
  * Bug#10586 - In Customer Portal no attachments are shown.
  * Bug#6601 - Changing search options changes order of fields, thanks
    to S7.
  * Bug#10246 - ProcessManagement: ConditionLinking OR in a Transition
    doesn't work.
  * Bug#10559 - "Previous Owner" don't use the FirstnameLastnameOrder
  * Bug#10532 - PostMasterMailbox.pl hangs parsing mails.
  * Bug#10578 - Service selection in GA Ticket Action allows multi
- update OTRS::ITSM to 3.3.9
  * Bug#10330 – ITSM Impact field displayed with Key instead of Value.

Tue Jul 29 16:26:59 UTC 2014 - chris@computersalat.de

- update to 3.3.8
  * Bug#10524 – Internal Dynamic Fields in Activity Dialog.
  * Bug#10562 – Inconsistent displaying of “CustomerID” value.
  * Bug#10508 – (Agent|Customer)TicketProcess javascript errors when
     uploading attachments/having server errors.
  * Bug#10521 – OutputFilterText AutoLink CVE.
  * Bug#10430 – backup.pl doesn’t work with PostgreSQL unix sockets.
  * Bug#5012 – Merging a watched ticket into another should “transfer”
     the Watch status to the final ticket, thanks to Michiel Beijen!
  * Bug#10544 – Upgrade to OTRS 3.3.7 breaks connection to external
     customer user tables.
  * Bug#10535 – ACLListGet() produces DB warning message.
  * Bug#10163 – Subject shows only 30 characters.
  * Bug#10519 – Opening and closing popups in ProcessManagement leads
     to performance issues.
  * Bug#10513 – Some SupportData Plugin Identifiers ends with ::.
  * Bug#8494 – Possibility to split quotes in rich text editor.
  * Bug#10491 – CIC not always accessible via TicketZoom.
  * Bug#10427 – Bulk action locks tickets – cancel keeps them locked.
- update OTRS::ITSM to 3.3.8
  * Bug# 10558 – Slow CI search for classes with a large MaxCount on
     a value and sub values.
  * Bug# 10570 – Deleting ITSM Change search templates does not work.

Mon Jun 30 21:32:11 UTC 2014 - jamesp@vicidial.com

- add otrs-httpd_conf-apache2_4.patch to fix httpd.conf for apache 2.4
  * Apache2 on OpenSuSE v.13.1 has the mod_access_compat.c module
    statically compiled into the Apache2 core. This means it can't
    be unloaded and the older pre-2.4 access directives must be 
    used. Since it is not advised to mix pre and post 2.4 access
    methods the configuration file had to be modified to look for 
    this static module and load pre-2.4 directives if found on 
    Apache 2.4. It should be forward compatible if the mod_access
    compat.c module become dynamic in the future and is not loaded.

Thu May 22 12:07:47 UTC 2014 - chris@computersalat.de

- update to 3.3.7
  * Fixed bug#10475 - otrs.RebuildFulltextIndex.pl - multiple output lines.
  * Updated Japanese translation, thanks to Toshihiro Takehara.
  * Updated Swedish translation, thanks to Peter Krantz.
  * Added CPAN module Archive::Tar.
  * Split otrs.checksum.pl functionality it is only able to work in compare mode.
  * Extended package object to be able to generate an MD5Sum of all files within
    a package.
  * Extended email send capabilities to include custom X-Headers.
  * Extended the OTRS services to be able to create a support bundle file.
  * Fixed bug#9350 - Initial notes by ticket split not visible it the ticket zoom.
  * Fixed bug#10501 - Support-Data Swap plugin reports KB instead of MB.
  * Fixed bug#10458 - Can't use system registration with some OTRS-IDs.
  * Fixed bug#10470 - Need FormID! error when embedding image when creating a
    Process Ticket.
  * Fixed bug#9876 - CaseSensitive option wrong in CustomerCompany.
  * Removed OTRS Scheduler Service startup files in favor of Watchdog mode via
    cron jobs.
  * Fixed bug#10468 - Wrong regexp in Kernel/System/HTMLUtils.pm line 171.
  * Fixed bug#10469 - Adding Links in AgentLinkObject not possible if no search
    term was selected.
  * Fixed bug#10428 - Event Notification ArticleSend Loop.
  * Fixed bug#10441 - Eventbased notification - infinite loop.
  * Fixed bug#10462 - Translation of static statistic widgets (Dashboard).
  * Added OTRS Scheduler Watchdog mode.
  * Fixed bug#10464 - Closing link delete screen in AgentTicketPhone reloads
    page for temporary links.
  * Fixed bug#10461 - Link to CustomerTicketProcess in Customer interface
    displayed even though no process is available..
  * Fixed bug#8253 - Missing hover texts for actions in German translation
    of AgentTicketZoom.
  * Fixed bug#10442 - Translation of states in statistic widgets (Dashboard).
  * Fixed bug#10395 - E-mail header parsing bug.
  * Fixed bug#10394 - rfc822 attachments name creating bug and validation
  * Fixed bug#10449 - Safer commands to upgrade OTRS using PostgreSQL.
  * Fixed bug#10402 - Transition or Transition Action popup a login page.
  * Fixed bug#10446 - otrs.PostMasterMailbox.pl Unknown encoding
    '3DISO-8859-2?=' at /usr/local/otrs/Kernel/System/Encode.pm line 367.
  * Fixed bug#8207 - Wrong encoding in graphs.
  * Fixed bug#10416 - Customer selection is not translated.
  * Fixed bug#9098 - The system still consider the customer_ids, even after
    field is empty on table customer_user.
  * Fixed bug#10202 - Process Modules, Dynamic Fields, and ACLs with AJAX update.
  * Fixed bug#10432 - ACLs not working correctly in CustomerTicketZoom
    (Message Followup).
  * Fixed bug#10436 - Error message in syslog about ACL then there is no ACL
  * Fixed bug#10438 - Strange sorting of columns in Ticket Dashboard widgets.
  * Fixed bug#10425 - Customer Information in AgentTicketZoom.
  * Followup for bug#10340 - Dynamic field not visible in queue view screen
  * Fixed bug#10406 - Ticket Templates Type "Create" will be not translated.
  * Fixed bug#10378 - SessionID created with generic interface wont work using
    it as Agent.
  * Fixed bug#10399 - Columns Settings lost after search.
  * Fixed bug#10431 - Fallback configuration for scheduler log is wrong.
  * Fixed bug#10426 - Scheduler RegistrationUpdate task dies with PostgreSQL DB.
  * Fixed bug#10362 - .procmailrc is reset with wrong permissions on
    otrs.SetPermisssion.pl execution.
  * Fixed bug#10350 - Events Ticket Calender: In case
    TicketCalendarStartTime=TicketCalendarEndTime, displayed ticket event time
    frame always 2 hours.
  * Fixed bug#9970 - Existing sequences on oracle databases produces errors.
  * Enhanced DiskSpacePatitions SupportDataCollector plugin to deal correctly
    with multiple partitions with the same name.
  * Followup for bug#10130 - Events Ticket Calendar not working.
- update OTRS::ITSM to 3.3.7
  * Bug# 10146 – ConfigItem search for Integer shows all CIs in results.
  * Bug# 10487 – ACL Editor did not include Decision and ITSM field action.

Thu Apr  3 22:00:49 UTC 2014 - chris@computersalat.de

- fix for bnc#871758 (CVE-2014-2553)
- update to 3.3.6
   fix for OSA-2014-04 (CVE-2014-2553)
   fix for OSA-2014-05 (CVE-2014-2554)
  * Updated French translation, thanks to Guillaume Houdmon.
  * Extended the OTRS system registration to optionally also send the
    support assessment data along with the system registration data.
    Support assessment data is improved and extended and can be
    accessed in the new Service Center module of the admin area.
  * Fixed bug#10405 - When using the search feature of the tree
    selection overlay, one is not able to expand subtrees of matching
  * Fixed bug#10340 - Dynamic field not visible in queue view screen
  * Fixed bug#10400 - AgentTicketProccess will not use error messages
    of dynamic field drivers.
  * Fixed bug#10397 - DynamicField configuration in SysConfig
    'DefaultOverviewColumns' causes JS error.
  * Fixed bug#9592 - Ticket history overflows for dynamic field.
  * Fixed bug#10368 - Ticket title isn't shown.
  * Updated Japanese translation, thanks to Toshihiro Takehara..
  * Fixed bug#10381 - AgentTicket*View has invalid SortBy options.
  * Fixed bug#10383 - Missing 'DefaultColumns' SysConfig for
    AgentTicketSearch view.
  * Fixed bug#10384 - out-of-office information not displayed in
    Ticket Zoom.
  * Fixed bug#10379 - ACL Not Working.
  * Fixed bug#10385 - Wrong Queue ID for Errors and FormUpdate in
  * Fixed bug#10369 - Ticket::Frontend::Quote does not work with
    RichText Editor.
  * Improved handling of cachekeys in Stats.pm to prevent cacheing
    problems in the dashboard stats.
  * Fixed bug#10334 - Deleting the attachment deletes the recepients
  * Fixed bug#10374 - OTRS does not protect against clickjacking.
  * Fixed bug#10364 - Inline images displayed as attachment in SMIME
    and PGP signed messages.
  * Fixed bug#10251 - SMIME signing fail on mails with attachements.
  * Fixed bug#10277 - Statistics per agent also shows invalid agents.
  * Fixed bug#10318 - Dynamic Field: Multi Select does not allow
    empty values.
  * Fixed bug#10365 - Custom State types not working with
    "otrs.PendingJobs.pl" any more.
  * Fixed bug#10349 - System Email notification external not
    highlighted correctly.
  * Fixed bug#10361 - Incorrect handling of special characters in
  * Fixed bug#10324 - Customer user field still marked as empty even
    after providing data.
  * Fixed bug#10019 - Tickets via "In line action bar" cannot be moved.
  * Fixed bug#10283 - MouseOver on the Transitions does not show
    transition actions.
  * Fixed bug#10241 - ACL-Editor Bug..
  * Fixed bug#10338 - Empty Content-ID causes strange result ->
    HTML-tags are "corrupted".
  * Fixed bug#9951 - Line breaks at the end of salutation templates
    are not saved.
  * Fixed bug#10275 - Problem with encoding in attachment.
  * Fixed bug#10085 - Postmaster incorrectly decodes headers, causes
    garbage in the database.
  * Fixed bug#10336 - Problem with symlinked theme directories.
  * Fixed bug#10328 - Error in AdminPostMasterFilter if the name of
    DynamicField changed.
  * Fixed bug#10264 - Description (espacially article description) in
    processes are shown on improper place.
  * Fixed bug#10244 - No mouseover popup for fields in ActivityDialogs.
  * Fixed bug#10240 - Restricting process list by ACLs is only working
    with UserID.
  * Fixed bug#10299 - "Ouf of Office" shows inactive agents.
  * Fixed bug#10321 - Applying Filters to tickets in Status View or
    Queue View will log out session..
  * Fixed bug#9600 - When a ticket is deleted by generic agent job,
    No such TicketID error.
  * Fixed bug#10057 - Advanced Search Window is Cramped and Confusing.
  * Fixed bug#9675 - No use Ticket::Hook in AgentLinkObject.
  * Updated Japanese translation, thanks to Norihiro Tanaka!
  * Fixed bug#10300 - Special character in customer id cuts off string.
  * Fixed bug#10309 - mails with an empty return-path header must not
    trigger auto responses in OTRS.
  * Fixed bug#10245 - Use of uninitialized value $Param{"Value2"} in
  * Fixed bug#10182 - Customer email suddenly treated by OTRS as
  * Fixed bug#10285 - No use Ticket::Hook in CustomerTicketZoom.
  * Fixed bug#9787 - Queue field doesn't appear in ProcessMgmt.
  * Fixed bug#10222 - Customer search during ticket creation - OTRS
    shows details also if no customer match the search.
  * Fixed bug#10259 - GenericInterface: mapping key can't map from / to 0.
- rebased perm patch
- update httpd_conf patch

Thu Mar  6 01:12:33 UTC 2014 - chris@computersalat.de

- update to 3.3.5
  * Improved HTML filter.
  * Followup fix for bug#10116 - Random ordering of columns in "Small" ticket
  * Re-implemented Process Management ProcessImport().
  * Fixed bug#10258 - yellow color for UnreadArticles.
  * Updated Japanese translation, thanks to Norihiro Tanaka!
  * Updated Brazilian Portugese translation, thanks to Murilo Moreira de
  * Updated Polish translation, thanks to Wojciech Myrda.
  * Fixed bug#6323 - Graph/Chart generation selects slice/background color
     identical to text color.
  * Added feature to download report data shown in dashboard stats as CSV and
  * Fixed bug#10248 - OTRS Portal - Overview of registered systems.
  * Added browser check for IE10 in compatibility mode.
  * Followup for bug#9011 - New value after value mapping can't be 0.
  * Fixed bug#9673 - CustomerTicketMessage does not show loading icon for
     dynamic fields.
  * Fixed bug#10249 - Restore.pl bugs on Postgresql restore failed on DB.
  * Fixed bug#7818 - Menu simplification is not working for item "responsible".
  * Added new option "bin/otrs.LoaderCache.pl -o generate" to generate the
     loader cache for all frontend modules. This can be useful in cluster setups.
  * Fixed bug#10214 - Value "0" for DynamicsFields prevents TicketCreation.
  * Fixed bug#10201 - Wrong column sort order in ticketoverview widget.
  * Fixed bug#10195 - Folluw up notification shows old prio after prio change.
  * Fixed bug#9303 - Body of new e-mail/phone ticket not inserting when creating
     new ticket from customer creation.
  * Fixed bug#10194 - CustomerTicketMessage parsing feild Dest in URI.
  * Follow-up fix for bug#10110 - Stats list may show too few or too many stats.
  * Fixed bug#10220 - Invalid Statistics not displayed in overview.
  * Fixed bug#10218 - Header X-UA-Compatible in HeaderSmall.tt/HeaderSmall.dtl
     not set.
  * Fixed bug#10177 - Missing sources in tarball.
  * Fixed bug#9616 - Too long activities and transitions are not displayed
  * Fixed bug#7440 - Ticket overviews don't show column headers for priority and
     unread articles in small mode.
  * Added process management canvas label spacer to avoid overlapping transition
  * Fixed bug#10212 - My tickets & Company tickets in 3.3.4.
  * Fixed bug#10211 - Dashbord: Widget DefaultColumns is not working.
  * Fixed bug#10163 - subject shows only 30 characters.
  * Fixed bug#10193 - Expired cookie bug in customer interface..
  * Fixed bug#8729 - Oracle ignores NLS_DATE_FORMAT set in environment.
  * Fixed bug#10207 - DynamicField Search-Function in CustomerFrontend is not
  * Fixed bug#9868 - Queues in popup box are not sorted by alphabetical order.
  * Fixed bug#9678 - Locked tickets don't unlock when customer closes ticket.
  * Fixed bug#8656 - Clicking the cancel button in the Add Web services screen
     results in an error no matter what data was filled in.
  * Fixed bug#10209 - When opening tree selection dialog, the search field
     should get the focus.
  * Fixed bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.
  * Fixed bug#10196 - Ticket merge action does not notify the owner of the
     existing ticket.
  * Fixed bug#10130 - Events Ticket Calendar not working.
  * Fixed bug#9692 - On PhoneOutbound articles, the FROM field shows Customer ID
     instead Agent ID.
  * Fixed bug#10147 - Cache may remain incorrectly in SearchProfile.
  * Fixed bug#10189 - ProcessManagement: Use article subject if no ticket title
     is set.
  * Fixed bug#9654 - TicketUpdate operation doesn't work when authenticated as a
  * Fixed bug#10137 - Generic interface TicketCreate operation doesn't work when
     authenticated as a customer.
  * Fixed bug#10176 - available columns selection in search result view is not
  * Fixed bug#10120 - Management Dashboard: page reload erases stat graph
  * Fixed bug#9276 - Auto-reply to ticket entered via Web interface is sent with
     all lines concatenated to one
  * Fixed bug#10179 - No LinkOption in CustomerNavigationBar.dtl.
  * Fixed bug#10178 - Stat Permissions.
  * Fixed bug#10188 - Inconsistency in graphical ACL editor.
  * Fixed bug#10155 - backup.pl doesn't compress database dump on non-MySQL.
  * Fixed bug#10106 - Sending Articles with ArticleSend() ignores ReplyTo.
 - 3.3.4 2014-01-28
  * Fixed bug#10172 - Can't create process tickets with disabled richtext.
  * Fixed bug#10121 - QQMails break in OTRS.
  * Fixed bug#10153 - Error shown in SysConfig when Setting PendingDiffTime to
     30 Days.
  * Fixed bug#10161 - Edit Stats - 500 internal Server Error.
  * Fixed bug#10167 - Non-deterministic hash key construction in Stats.pm.
  * Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().
  * Fixed bug#10048 - RPM upgrade breaks permissions on config files.
  * Fixed bug#8969 - FAQ module Language files installation fails
     (Kernel/Language permissions).
  * Updated traditional Chinese translation.
  * Updated Brazilian Portugese translation, thanks to Murilo Moreira de
  * Fixed bug#10145 - %A is not correctly substituted in Language::Time().
  * Fixed bug#10079 - Cannot operate OTRS on IE7 because of JavaScript error.
  * Fixed bug#10113 - Management dashboard setting doesn't show up when agent
     only has RO on stats.
  * Fixed bug#10088 - Error messages on recieving mailer daemons.
  * Fixed bug#10011 - Management Dashboard: X-Axis element labels may overlap.
  * Fixed bug#10012 - Management Dashboard: strings not translatable.
  * Fixed bug#10140 - Unable to search using before/after in Date Dynamic Fields.
  * Fixed bug#10008 - Customer user is automatically added to Cc at response for
     email-internal in AgentTicketCompose.
  * Added Hebrew translation file, thanks to Amir Elion!
  * Fixed bug#9978 - Activity Dialog for Customer shows "No Process configured!".
  * Fixed bug#10134 - Missing information on icon actions for SMIME certificates
     and keys.
  * Fixed bug#10116 - Random ordering of columns in "Small" ticket lists.
  * Fixed bug#10094 - Former FAO OTRSACLExtensions not available in the ACL
  * Fixed bug#10099 - Missing challenge token checks on customer interface.
  * Fixed bug#10110 - Stats list may show too few or too many stats.
  * Fixed bug#10103 - ArticleTypeID is always undef in AgentTicketCompose
  * Fixed bug#10080 - Bad group check in otrs-scheduler-linux.
  * Fixed bug#10097 - $Param{NextState} is always undef in AgentTicketCompose.
  * Updated Russian translation, thanks to Yuriy Kolesnikov.
  * Fixed bug#10074 - Error if no queue matched in DashboardEventsTicketCalendar.
  * Fixed bug#965 - Special character in customer id breaks Open Tickets in
  * Added functionality to disable access to tickets of other customers with the
     same customer company in customer interface.
  * Fixed bug#9702 - Wrong article type with external ticketnumber recognition
     i.c.w. follow-up reject option.
  * Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many
  * Fixed bug#10078 - Installer: error log after creating mysql database.
  * Fixed bug#10056 - Installer fails when special characters in database user's
  * Fixed bug#10077 - regular expressions in postmaster filter return 1 if no
     regex match.
  * Updated Swedish translation, thanks to Andreas Berger.
  * Fixed bug#10075 - Stats widgets permission group is hardcoded to "stats"
  * Updated Russian translation, thanks to Andrey N. Burdin.
  * Fixed bug#10070 - Wrong error message if Transition contains no transition
  * Fixed bug#10058 - Owner and Responsible are mandatory if enabled.
  * Fixed bug#7792 - Ticket-Action "Change Queue" is hardcoded and should be
     called "Queue" only.
  * Fixed bug#9109 - Printing ticket does not show the full subject line.
  * Fixed bug#10064 - Translated fields loose sorting in Activity Dialog admin
  * Fixed bug#10066 - Required field isn't marked in AgentTicketCustomer.
  * Fixed bug#10059 - Service selection unavailable if customer selection is
  * Fixed bug#10062 - Text label indent for locale RU - AgentÒicketViewCompose
  * Fixed bug#10044 - PendingDiffTime removes 2013 (current year) when reaching
     end of the year.
  * Fixed bug#10049 - Transition names in path edit screen ordered by ID instead
     of name.
  * Fixed bug#10055 - Queue-Treeview not working correctly.
  * Fixed bug#10061 - ArticleType dropdown in graphical ActivityDialog mask
     loads with empty value
  * Fixed bug#10060 - Field names are not translated in graphical process editor.
- for further changes please see:
  * https://github.com/OTRS/otrs/blob/rel-3_3_5/CHANGES.md
- rebase patches
  * httpd_config, removed obsolete stuff, added new
  * perm

Wed Feb 26 20:53:48 UTC 2014 - chris@computersalat.de

- fix for bnc#866476 (CVE-2014-1695)
- update to 3.2.15
  (fix for OSA-2014-03, CVE-2014-1695)
  * Improved HTML filter.
  * Fixed bug#10207 - DynamicField Search-Function in CustomerFrontend is not
  * Followup for bug#9011 - New value after value mapping can't be 0.
  * Fixed bug#10214 - Value "0" for DynamicsFields prevents TicketCreation.
  * Fixed bug#9616 - Too long activities and transitions are not displayed
  * Fixed bug#10212 - My tickets & Company tickets in 3.3.4.
  * Fixed bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.
  * Fixed bug#10196 - Ticket merge action does not notify the owner of the
     existing ticket.
  * Fixed bug#9692 - On PhoneOutbound articles, the FROM field shows Customer
     ID instead Agent ID.
  * Fixed bug#10189 - ProcessManagement: Use article subject if no ticket title
     is set.
  * Fixed bug#9654 - TicketUpdate operation doesn't work when authenticated as
     a customer.
  * Fixed bug#10137 - Generic interface TicketCreate operation doesn't work
     when authenticated as a customer.
- 3.2.14
  * Fixed bug#10172 - Can't create process tickets with disabled richtext.
  * Fixed bug#10121 - QQMails break in OTRS.
  * Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().
  * Fixed bug#8969 - FAQ module Language files installation fails
     (Kernel/Language permissions).
  * Fixed bug#9959 - & breaks ExpandCustomerName.
  * Fixed bug#10099 - Missing challenge token checks on customer interface.
  * Fixed bug#10103 - ArticleTypeID is always undef in AgentTicketCompose.
  * Added functionality to disable access to tickets of other customers with
     the same customer company in customer interface.
  * Fixed bug#9650 - Special character in customer id breaks Open Tickets in
  * Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many
  * Fixed bug#10077 - regular expressions in postmaster filter return 1 if no
     regex match.
  * Fixed bug#10070 - Wrong error message if Transition contains no transition

Wed Dec 11 11:39:07 UTC 2013 - chris@computersalat.de

- update to 3.2.13
  * Bug#9327 – Filter breaks “Select all” functionality.
  * Bug#9999 – Timestamps in HistoricalValueGet return milliseconds on SQL
  * Bug#10027 – Added old ticket information to ticket_history.
  * Bug#7337 – AJAX Error on new Phone Ticket on IIS when using JSON::XS.
  * Bug#8991 – Back-action does not work when search result returned just 1
  * Bug#9937 – Activity-Dialogs in wrong order.
  * Bug#9954 – PGP Crypted and Signed emails could be wrongly parsed.
  * Bug#9639 – TextArea validation message not translated.
  * Bug#9944 – Search Template issue.
  * Bug#9938 – ActivityDialog doesn’t show queues with move_into permissions.
  * Bug#9940 – Fedora misses dependency on Sys::Syslog.
  * Removed Patch/Workaround for CPAN MIME::Parser v5.503
    (introduced in OTRS 3.2.2) replaced with another solution, as it was
    causing problems with PGP.
  * Bug#9916 – Error when updating CustomerUser Login on ForeignDB.
  * Bug#9841 – Tabbing changes radio button of owner change selection.
  * Bug#9867 – Validation errors are not shown correctly when replying to a
    ticket in Customer Interface.
  * Bug#9914 – Spellchecker ignores double wrong words.

Wed Nov  6 21:00:17 UTC 2013 - alexandre@exatati.com.br

- Update to 3.2.12:
  * Updated French translation, thanks to Olivier Sallou!
  * Bug#9910 - Startup warnings/errors with Perl 5.18.1.
  * Bug#9753 - META HTTP-EQUIV="Refresh" tag not stripped from HTML
  * Bug#9897 - process ticket 'fading away' -> Process is invalid.
  * Bug#9749 - Using spell checker in rich text Editor strips HTML
  * Bug#4465 - Spell checker ispell ignores some characters such German
  * Bug#9883 - Stats Overview is slow due Caching bug (object cache does
    not work).
  * Bug#9839 - Inline images not showing up when cookies are disabled.
  * Moved process import functionality in the backend module
  * Bug#9669 - Accessibility: ticket submenu not expandable with the keyboard.
  * Bug#9814 - Tickets without articles not shown correcly in medium view.
  * Bug#9812 - Sysconfig descriptions for tooltips and placeholder values
    of toolbar widgets are ignored.
  * Bug#9391 - Incorrect permissions on .procmailrc.
  * Bug#9796 - Misaligned Headers on Simple Stats.
- Aditional changes from 3.2.11:
  * Bug#9542 – Uninitialized value in AgentTicketForward.
  * Bug#9765 – Dynamic Field values are completely removed if one entry
    contains a dash.
  * Bug#9764 – ACL, Queue will ignored with customerID.
  * Bug#9762 – Queue View – S / M / L views – not saved after logout.
  * Bug#9580 – Time fields in TicketGetResponse Ticket element do not
    comply with xsd:DateTime format.
  * Bug#9748 – ProcessManagement: Duplicate articles in a process-ticket
  * Bug#9759 – Installer Error DB – max key length is 767 bytes.
  * Bug#9747 – Only first selected process displays the RichText editor.
  * Bug#9688 – ORA-01839 error occurs at DynamicField in TicketSearch.
  * Bug#9751 – TimeUnits are not accepted with a value of 0.
  * Bug#9739 – Customer interface not working with MySQL 5.6.
  * Bug#8489 – setting Tickets per page resets AgentTicketQueue.
  * Bug#9732 – German translation file de.pm incomplete.
  * Bug#9728 – Bulk action (send email) ignores reply-to address from
    unknown customers.
  * Bug#9661 – Useless code in DynamicField backend.
  * Bug#9701 – Ticket overview Queue Sort Filter is missing.
  * Bug#8173 – Dashboard Widget “Online” does not save state.
  * Bug#9188 – AgentTicketEmail always loads a signature, even if no
    queue is selected.
  * Bug#9672 – Undecrypted HTML part displayed when viewing a
    multipart/alternative PGP encrypted HTML mail.

Wed Sep 18 12:06:19 UTC 2013 - chris@computersalat.de

- update OTRS::ITSM to 3.2.9
  * Bug#9637 - ITSM Overview shows error if agent has no permission to any
    config item class.
  * Bug#9621 - GeneralCatalog does not allow the number zero (0) as value
    for a GeneralCatatalog ClassItem.
  * Rollback changes for bug#9613. Due to a last minute problem with the
    mentioned bug fix we had to revert and release a new version of OTRS ITSM! 
- rebase otrs-perm patch
  * fix spec (better fix cause than symptom)
    remove exclude %{otrs_root}/%{name}/Kernel/System/Package.pm.orig

Thu Sep  5 05:16:31 UTC 2013 - alexandre@exatati.com.br

- Update to 3.2.10:
  * Bug#9617 - Event-based notifications are not sent for process-tickets.
  * Bug#9666 - Installing an invalid package cause an server error on
    package manager.
  * Bug#8408 - No separator used in CSV files if UserCSVSeparator enabled
    and not set.
  * Bug#9635 - article_search not updated on ticket merges.
  * Bug#9629 - ORA-936 error in AgentTicketSearch with some search clauses.
  * Bug#9631 - BuildSelection() Selected does not work if value contains
    strings that are HTML-escaped.
  * Bug#9630 - Dynamic Fields of type Date can record wrong date when
    TimeZoneSettings are used.
  * Bug#9316 - Under nginx CustomerInformationCenter search returns Bad
  * Bug#9610 - When email does not specify charset, content is not
    displayed in IE10.
  * Bug#9622 - Actions in Small ticket overview don't work when cookies
    are turned off.
  * Bug#9541 - Package manager cannot use https proxy.
  * Fixed bug pull#[83](https://github.com/OTRS/otrs/pull/83) - Pagination
    next page link, thanks to Renée Bäcker.
  * Bug#9594 - No auro-reply sent with multiple From addresses in
    AgentTicketPhone on PostgreSQL and Oracle.
  * Bug#3434 - Validity of search time frame not checked by OTRS.
  * Bug#5475 - Incorrectly limited ticket list queries in queue view.
  * Bug#8667 - No error Message when tryiing to Merge Ticket with itself.
  * Bug#6985 - SMTPTLS backend requires username and password.
  * Bug#3434 - Validity of search time frame not checked by OTRS.
  * Bug#9598 - Typo in vacation message for German locale.
  * Bug#9595 - Incomplete page reload handling in merge and bounce.
  * Bug#5307 - Tickets can be raised against an invalid Customer Company.
  * Bug#9596 - On merge and bounce screens is confusing when fill or
    not 'To', 'Subject' and 'Body' fields.
  * Bug#9514 - Bulk action (send email) uses senders address instead of
    customer id.
  * Bug#9595 - Incomplete page reload handling in merge and bounce.
  * Bug#9570 - AgentTicketSearch with exclamation mark emits invalid SQL
  * Bug#3007 - CheckMXRecord and CheckEmailAddresses have no effect on
  * Bug#9512 - Database error for invalid date in AgentTicketSearch.
  * Bug#4465 - Spell checker ispell ignores some characters such German
  * Bug#8428 - Bad usability of multiple sender/recipient feature.
  * Bug#9556 - Bounce and merge require notification recipient, subject
    and body even if no notification is sent.
  * Bug#9584 - No server side validation of To/Subject/Body in merge
  * Bug#9578 - DynamicField sorting does not work on TicketSearch
    results in Customer Interface.
  * Bug#9579 - SOAP Serializer used in Kernel/GenericInterface/Transport/HTTP/SOAP.pm
    does not correctly set namespace.
  * Bug#9577 - Engine translate date to dado from english to pt_BR.
  * Bug#7359 - Setting pending states via generic agent does not set
    pending time.
  * Bug#5920 - Search restriction for dates is not displayed in
    customer interface.
  * Bug#8380 - Middle name not displayed in AdminCustomerUser.
  * Bug#9576 - GI TicketSearch Date and Date/Time dynamic fields are
  * Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject
    is now optional.
  * Bug#9573 - Date and DateTime dynamic fields not considered in
    GenericAgent Jobs.

Sat Jul 27 00:12:28 UTC 2013 - chris@computersalat.de

- fix for bnc#828850 (CVE-2013-4717, CVE-2013-4718)
- Update to 3.2.9
  (fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)
  * Bug#9561 - ACL restriction with CustomerID for DynamicFields at
    new Ticket screen not working.
  * Bug#8728 - Problem loading otrs-initial_insert.oracle.sql.
  * Bug#9481 - Possible to select invalid services in SLA admin screen.
  * Bug#9539 - Cannot send notification to a group of customers.
  * Bug#8273 - Copying text in preview mode not possible.
  * Bug#9557 - Cannot see quoted text in customer ticket zoom.
  * Bug#9011 - GenericInterface: New value after value mapping can't be 0.
  * Improved parameter quoting in various places.
  * Bug#9104 - Group permission for customer subset overwrites
    permissions for other customers.
  * Bug#9434 - Activities are not translated.
  * Bug#9261 - Ticket Inbound changes FROM in view.
  * Bug#9540 - AgentTicketOwner doesn't activate PreviousOwner if new
    owner is selected.
  * Bug#9365 - AgentLinkObject screen does not provide a search
    restriction for ticket type.
  * Bug#9533 - Delete Inactive Process button not aligned.
  * Bug#9504 - wrong status after answer via customer portal.
  * Bug#9425 - Wrong created date for queue view.
  * Follow-up fix for bug#[8880] - No inline image shown if HTML
    email contains 'base' tag.
  * Bug#8112 - Display issue in FROM column of AgentTicketZoom with
    some agent names.
  * Bug#9524 - Uninitialized value after step2 in TicketAccountedTime
  * Bug#9511 - ProcessManagement: No SLA verification after Service
  * Bug#9513 - Frontend::ToolBarModule###11-CICSearchCustomerUser
    does not use settings of Frontend::Agent::CustomerSearch.
  * Bug#8719 - PasswordMin2Lower2UpperCharacters problem.
- update OTRS::ITSM to 3.2.7
  (fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)
- fix spec

Tue Jun 18 22:22:50 UTC 2013 - chris@computersalat.de

- Update to 3.2.8: 2013-06-18
  (fix for OSA-2013-04, CVE-2013-4088)
  * bug#9464 - Unique email address only checked during CustomerUserAdd, not
    during Update.
  * bug#9497 - AgentTicketSearch logs a Uninitialized error message in Oracle.
  * bug#9451 - Possible to select invalid autoresponses for queues.
  * bug#9516 - Field names for account signups in some languages are broken.
  * bug#9501 - Missing values in GenericAgent ticket list for tickets without
  * bug#9447 - Empty line at PDF search result with process tickets (0 article).
  * bug#9409 - If HTTP_USER_AGENT isn't set, error on Layout.pm.
  * bug#9454 - Use of uninitialized value error in AgentTicketForward.pm, undef
    Next ticket state.
  * bug#9493 - Use of uninitialized value error in AgentTicketPhone.pm on Ticket
    Split action.
  * bug#9503 - no connection header in soap responses.
  * Improved permission checks in AgentTicketWatcher.
  * bug#7143 - "SFTP." gets rewritten to "Shttp://FTP."
  * bug#9488 - Use of uninitialized value at OutofOffice setting in
  * bug#9479 - ProcessManagement: Article and CustomerID should not be Hidden.
  * bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized
    value error.
  * bug#9456 - Empty 'Dropdown' dynamic field value of GenericAgent job wont get
    used and stored.
  * Follow-up fix for bug#9245 - Added translatable titles for transition
  * Updated Russian translation, thanks to Alexey Gluhov!
  * bug#9245 - Improve user interaction on transitions.
  * bug#9284 - Improve user experience of accordion widget.
  * bug#9105 - Opening reply view crashes browsers on iPad 3.
  * Fixed caching key and inquiry of dynamic field value in HistoryTicketGet
    function (TE).
  * Added a new parameter to disable default sorting of statistics.
  * Added '-a reinstall-all' feature to bin/otrs.PackageManager.pl.
  * bug#9476 - AgentTicketZoom: translation of "split" into german language.
  * bug#9459 - Creating a new transition action coming from the transition path
    view produces errors.
  * bug#9458 - Double click on Transition opens error message.
  * bug#9241 - Article ignored in article search index if body is almost empty.
    The StaticDB fulltext search backend is now fully configurable.
  * bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy
  * bug#9408 - A value of Dest inputed in CustomerTicketMessage isn't validated.
  * bug#9418 - Incorrect decoding email subject and From token.
  * bug#9448 - AgentTicketPhoneInbound/Outbound inserts Agent's personal email
    address into article "from".
  * bug#9445 - ProcessManagement: Error Message: Need ServiceID or Name!.
  * bug#9439 - ProcessManagement: Customer field value is not remembered after
    server error is detected.
- Update to 3.2.7: 2013-05-21
  * Updated Package Manager, that will ensure that packages to be installed
    meet the quality standards of OTRS Group. This is to guarantee that your
    package wasn’t modified, which may possibly harm your system or have an
    influence on the stability and performance of it. All independent package
    contributors will have to conduct a check of their Add-Ons by OTRS Group
    in order to take full advantage of the OTRS package verification.
  * bug#9387 - Error in a condition with dynamic fields in NotificationEvent.
  * bug#9286 - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX
    Load the setting is ignored.
  * bug#7518 - Escalation Notify by not working properly (follow-up fix).
  * bug#9410 - SessionID isn't added to URL when using ajax customer search
    without cookies active.
  * bug#9419 - Process Management: List of available dialog fields lists
    Responsible even if feature is inactive.
  * bug#9246 - ProcessManagement: TranstionAction error messages not sufficient
  * bug#9345 - OTRS exceeds 998 character limit in References Line of E-Mail
  * bug#7478 - Got an external answer to an internal mail.
  * Improved permission checks in AgentTicketPhone.
  * bug#9360 - DynamicField Names shown in CSV output.
  * bug#8880 - No inline image shown if HTML email contains 'base' tag.
  * bug#9374 - Add more functions to rich text editor.
  * Fixed postmaster filter edit screen layout.
  * bug#9358 - Date/Time DynamicFields are broken in CustomerInterface.
  * bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.
  * bug#9371 - UserSalutation field in LDAP.pm fix.
  * bug#8997 - Owner warnings translatable.
  * bug#9375 - Extra colon at the end of recipient lists in forwarded message.
  * Updated Polish translation file, thanks to ib.pl!
  * bug#9040 - CustomerTicketPrint crashes when no attributes are configured to
    be printed.
  * Added UnitTest for case sensivity parameter of customer databases
  * bug#9362 - cannot redirect to external url containing & caracter.
  * bug#7856 - Statistics only use non archived tickets.
  * bug#9072 - Reply to email-internal includes customer users email in Cc.
  * bug#9349 - SQL warnings on Oracle DB if more than 4k characters are sent
    to the database.
  * bug#9353 - Customer Ticket Zoom shows owner login name instead of full name.
  * bug#8599 - Problem with "[]" characters in name of attachment file.
- Update ITSM to 3.2.6
  * Bug#9351 - Wrong LastScreenOverview in AgentITSMConfigItemSearch
  * Bug#9352 - Missing LastScreenOverview in AgentITSMConfigItem (OverviewSmall)
  * Bug#8961 - Get impact list in AgentTicketPhone before obtain SplitTicketParam. 
  * remove packages30 support
 - update ITSM to 3.2.5
   (fix for OSA-2013-03, CVE-2013-3551)
 - update ITSM to 3.2.4
   (fix for OSA-2013-02, CVE-2013-2637)
 - update ITSM to 3.2.3
   (fix for OSA-2013-01, CVE-2013-2625)
- rebase perm.patch
- fix permission
  * on DBUpdate otrs needs write acces to Kernel/Config/Files
    attr(2775,wwwrun,www) dir {otrs_root}/{name}/Kernel/Config/Files

Thu May  9 20:28:02 UTC 2013 - alexandre@exatati.com.br

- Update to 3.2.6:
  - Bug#9310 - AgentTicketProcess has the same shortkey "o" as
  - Bug#9280 - Database upgrade procedure problems when upgrading
    database to 3.2 that has been upgraded from 2.4 previously.
  - Bug#9264 - Dynamic ticket text fields are displayed with value
    "1" if enabled and displayed by default in ticket search screen.
  - Bug#8960 - AgentTicketSearch.pm SearchProfile problem.
  - Bug#9328 - Notification event does not work on process ticket.
  - Fixed broken process import.
  - Follow-up for bug#9215 - Process import always creates new
    process. The overwrite optionwas removed again because of
    logical problems.
  - Added parameter "-t dbonly" to backup.pl to only backup the
    database (if files are backed up otherwise).
  - Bug#9302 - Process Management: Misleading description for
    activities without dialogs.
  - Bug#9182 - Customer Search Function -> If you go into a ticket
    and go back you got not the search results.
  - Bug#9297 - Customer information widget losing data.
  - Bug#9244 - Process Management: Transitions on Activities does
    not scale well.
  - Bug#9287 - Process Management: strange placement of target point
    for new transitions.
  - Bug#9294 - Process Management: Activity hover window not
    displayed properly if activity is very close to bottom canvas
  - Bug#9314 - Process Management: Unexpected redirection after
    creating a new process.
  - Bug#9312 - LinkObject permission check problem.

Wed Apr 10 13:09:04 UTC 2013 - alexandre@exatati.com.br

- Update to 3.2.5:
  (fix for OSA-2013-03, CVE-2013-3551)
  * Bug#9313 - No such file or directory in otrs.SetPermission.pl.
  * Bug#9306 - Auto Response fails when ticket is created from
    Customer Interface and last name contains a comma.
  * Bug#9308 - Impossible to create a new stats report with absolute
  * Bug#9307 - Packages not compatible with 3.2.4 listed as available
    in Package Manager.
  * Bug#9298 - version.pm not found on perl 5.8.x.
  * Bug#9295 - Article dynamic field is not searchable.
  * Bug#9288 - DynamicField Content overwrites TicketTitle for Links
    from Dynamic Fields.

Thu Apr  4 11:50:32 UTC 2013 - alexandre@exatati.com.br

- Update to 3.2.4:
  (fix for OSA-2013-01, CVE-2013-2625)
  - Security release, everyone is advised to update.
  * Bug#9279 - Inaccurate German translation of ,,Priority Update''.
  * Bug#9257 - No notifications to agents with out-of-office set
    but period not reached.
  * Bug#1689 - Allow bin/SetPermissions.sh to follow symlink for
  * Bug#8981 - Tickets reopened via customer interface are locked
    to invalid agents.
  * Bug#9242 - ProcessManagement: TransitionAction TicketStateSet
    does not allow to set a pending time.
  * Bug#9247 - ProcessManagement: Transitions Actions always use
    actual user permissions.
  * Bug#9254 - No Sorting in Accordion for Activties, Activity Dialog,
    Transitions and Transition Actions.
  * Improved permission checks in LinkObject.
  * Bug#9252 - Type of linking displayed wrong and also updated
    wrong in transitions.
  * Bug#9255 - Email is sent to customer, when agents email address
    is similar but not identical.
  * Bug#9215 - Process import always creates new process. Now there
    is a new option "overwrite existing entities" for the process import.
  * Bug#4716 - Logout page should use ProductName instead of 'OTRS'.
  * Bug#9249 - Warning not to use internal articles in customer
    frontend shown on agent interface also.
  * Bug#9191 - When ticket types are restricted, first available
    type is selected in AgentTicketActionCommon-based screens.

Wed Mar 20 14:05:23 UTC 2013 - alexandre@exatati.com.br

- Fix ITSM files permissions.

Fri Mar 15 11:58:28 UTC 2013 - alexandre@exatati.com.br

- Update to 3.2.3:
  * Bug#9221 - Got error log message when customer user take
    activity dialog operation in customer interface.
  * Bug#8727 - Webservices can be created with an invalid/incomplete
  * Bug#9214 - IE10: impossible to open links from rich text articles.
  * Bug#9218 - Cannot use special characters in TicketHook.
  * Bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
  * Bug#8764 - Added @ARGV encoding to command line scripts.
  * Bug#9189 - Executing DBUpdate-to-3.2.pl as root user leaves file
    permissions on ZZZAuto.pm in incorrect state.
  * Bug#9196 - ProcessManagement: Internal Server Error for "Ended"
    process zoom in Customer Interface.
  * Bug#9202 - ProcessManagement: ActivityDialog Admin GUI should
    not let internal article types for Customer Interface.
  * Bug#9193 - Process Management: (First) article filled in in
    customer frontend causes "Need ArticleTypeID!" error.
  * Follow-up fix for bug#8533 apache will not start on Fedora.
  * Bug#9172 - Generic Interface does not work on IIS 7.0.
  * Bug#8865 - Additional empty data column in statistics CSV-Output.
  * Bug#4056 - Delete S/MIME Certificate via AdminSMIME does not
    update CustomerUserPreferences.
  * Bug#9128 - OTRS uses internal sub of Locale::Codes::Country
    which causes trouble for Debian.
  * Bug#9173 - ProcessManagement: Very right aligned activities
    can't display assigned dialogs.
  * Bug#9174 - Process Management: Save / Save and finish / Cancel
    inside process diagram canvas.
  * Bug#9155 - SMIME: DefaultSignKey not selected in AJAX refreshes.
  * Bug#9164 - ProcessManagement: Default values of assigned
    hidden activity dialogs not considered.
  * Bug#7312 - otrs.SetPermissions.pl does not take scripts in
    $OTRSHOME/Custom into account.
  * Bug#7237 - Better Shortening Logic in Ascii2Html.
  * Bug#9139 - Context sensitive search in CIC doesn't open
    CIC search.
  * Bug#9087 - ProcessManagement: AgentTicketProcess doesn't show
    multi level queue structure.
  * Follow-up fix for bug#9158 - ProcessManagement: Priority
    field error message: Need Priority or PriorityID!.
- Refresh otrs-perm.patch and otrs-httpd_conf.patch patches.
- Remove obsolete *.pm from %files section.

Thu Mar  7 23:10:56 UTC 2013 - chris@computersalat.de

- update to 3.2.2
  * fixed bug#9171 - ProcessManagement: AgentTicketProcess lists all state types.
  * Follow-up fix for bug#4513 - Password and Username are added
    automatically by the browser in AdminUser dialog.
  * Updated Spanish translation, thanks to Enrique Matías Sánchez!
  * Fixed bug#9157 - ProcessManagement: Activity labels not aligned well.
  * Fixed bug#9156 - ProcessManagement: Transition Condition Fields cannot be removed correctly.
  * Fixed bug#9160 - ProcessManagement: Path dialog looses data after editing transition actions.
  * Fixed bug#9159 - ProcessManagement: Date fields are activated by default.
  * Added display restriction for field "CustomerID" in Process Management Activity
    Dialogs to only be shown as mandatory or not shown.
  * Fixed bug#9150 - Process Management: CustomerUser field not indicated as required field.
  * Fixed bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!
  * Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
  * Fixed bug#9127 - Problem with CustomerPanelOwnSelection.
  * Added new Canadian French translation, thanks to Evans Bernier / CDE Solutions Informatique!
  * Fixed bug#5492 - Need Template or TemplateFile Param error message after activating AgentInfo.
  * Fixed bug#9138 - Unused X-OTRS-Info header in SysConfig.
  * Fixed bug#9117 - CustomerUpdate history entry added even if customer user has not
    been updated.
  * Fixed bug#9006 - Labels and values are misaligned.
  * Fixed bug#9132 - Button to create new ticket appears in Customer Interface although
    ticket creation is disabled.
  * Added Patch/Workaround for CPAN MIME::Parser v5.503 that prevent the trimming of empty
    lines that lead to inconsistencies between signed and actual email contents
  * Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
  * Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
  * Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
  * Fixed bug#8024 - WYSIWYG editor does not get correct language information.
  * Fixed bug#9135 - Can't upgrade databases that have been changed from MyISAM > InnoDB.
  * Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.
  * Fixed bug#9118 - TicketDynamicFieldUpdate history entry added even if value has not
    been updated.
  * Fixed bug#9134 - Sidebar columns on some screens don't support more than one widget.
  * Fixed bug#4662 - Unable to save article with '0' as only content.
  * Fixed bug#9068 - ProcessManagement: Entity Names not shown in Deletion Dialogs.
  * Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
  * Fixed bug#9126 - ProcessManagement: both article fields must be filled.
  * Added bug#1197 - Feature enhancement: Link tickets at "Follow up".
  * Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
  * Made Web Installer reload after writing Config.pm under PerlEx.
  * Added restriction to TransitionAction TicketArticleCrete to do not allow the creation
    email article types.
  * Fixed bug#9112 - ProcessManagment: TransitionAction TicketActicleCreate should not
    accept email type articles.
  * Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
  * Fixed bug#9111 - ProcessManagement: Empty Service or SLA causes an error.
  * Fixed bug#9077 - Process Management: TicketType not available as field for activity.
  * Updated Finnish translation, thanks to Niklas Lampén!
  * Updated Italian translation, thanks to Massimo Bianchi!
  * Updated Portugese (Brazilian) translation, thanks to Alexandre!
  * Updated Russian translation, thanks to Vadim Goncharov!
  * Added script otrs.MySQLInnoDBSwitch.pl to switch all database tables from MyISAM
    to InnoDB on the fly.
  * Added bin/otrs.ExecuteDatabaseXML.pl to directly execute Database DDL XML files on
    the OTRS database.
  * Fixed bug#9097 - ProcessManagement: Uninitialized value after Ticket is created if
    notification event is triggered.
  * Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
  * Fixed bug#9095 - ProcessManagement: Service field does not show default services.
  * Fixed bug#9096 - All services list is shown instead of only default services.
  * Fixed bug#9088 - ProcessManagement: Service field is not displayed in
  * Updated CPAN module MIME::Tools to version 5.503, keeping an OTRS patch in MIME::Words.
  * Fixed bug#9092 - Problem running DBUpdate-to-3.2.mysql.sql on InnoDB.
  * Fixed bug#9078 - Fields of type "email" loosing style format.
  * Fixed bug#9090 - ProcessManagement popup dialogs cannot be saved by pressing Enter.
  * Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open
  * Fixed bug#7678 - SecureMode does not do what it should.
  * Fixed bug#5158 - Unsafe UTF8 handling in Encode module.
  * Fixed bug#8959 - AgentTicketResponsible Responsible Changed not checked/forced.
  * Fixed bug#9089 - Activities and transitions with HTML special characters are
    not displayed correctly.
  * Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
  * Updated Finnish translation, thanks to Niklas Lampén!
 - for mor info see
- Update ITSM to 3.2.2
  * Bug#8634 - Statistics for ChangeStates not working.
  * Bug#7782 - Selected class-filter in AgentITSMConfigItem isn't stored
    in session.
  * Bug#7430 - Link option in AgentTicketPhone is only displayed if the
    user has rights on AdminCustomerUser.
  * Bug#7778 - ImportExport doesn't check for existence of mapping definition. 

- update to 3.2.1
  * Updated Dutch translation.
  * Added test to check if there are problems with the MySQL storage engine used
    in OTRS tables to bin/otrs.CheckModules.pl.
  * Fixed bug#9082 - Process Management: Wrong popup redirect handling to Process Path
    from TransitionAction.
  * Fixed bug#9065 - Process Management: Service and SLA fields are always shown in
  * Fixed bug#9054 - Link Object deletes all links under certain conditions.
  * Fixed bug#9059 - Process Management: transition actions module field too short.
  * Fixed bug#9066 - ProcessManagement: edit links not displayed in popups.
  * Fixed an issue where default values would be used erroneously for ActivityDialog
    fields where a value was already present.
  * Fixed bug#9052 - Accordion is reset after submitting a popup.
  * Fixed bug#9067 - New process ticket: state selection empty after AJAX reload.
 - for mor info see
- Update ITSM to 3.2.1
  * Bug#7989 - Unnecessary hugh size of config item definition text area.

- Fix License
  * AGPL-3.0+ -> AGPL-3.0
- rebase patches
  * perm
  * httpd_conf (+ remove version string from name)

Tue Feb 19 16:42:56 UTC 2013 - chris@computersalat.de

- update to 3.1.13
 - http://www.otrs.com/en/open-source/community-news/releases-notes/
 - http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.206&view=markup
  * Fixed bug#9162 - Setting the start day of the week for the datepicker to
    Sunday does not work.
  * Fixed bug#9141 - Confused Columns in CustomerTicketSearch (ResultShort).
  * Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear
  * Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
  * Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
  * Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC
    by Main::DirectoryRead().
  * Fixed bug#9108 - Check for opened/closed tickets not working with
    Ticket::SubjectFormat = Right.
  * Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
  * Updated Russian translation, thanks to Vadim Goncharov!
  * Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
  * Fixed bug#9096 - All services list is shown instead of only default services.
  * Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open
  * Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
  * Fixed bug#9054 - Link Object deletes all links under certain conditions.
  * Fixed bug#8944 - do not backup the cache.
  * Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots
    of warnings.
  * Fixed bug#8929 - Fix problems with empty ticket search results while
    Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
  * Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
  * Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
  * Fixed bug#8923 - Alert message shown, if parent window is reloaded while
    bulk action popup is open.
  * Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
  * Updated CKEditor to version 3.6.6.
  * Updated Polish translation, thanks to Pawel @ ib.pl!
  * Follow-up fix for bug#8805 - Cron missing as RPM dependency on RHEL.
    Changed dependency on 'anacron' to 'vixie-cron' on RHEL5.
  * Fixed bug#9020 - Generic Ticket Connector does not support attachments with
    ContentType without charset.
  * Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
  * Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
  * Fixed bug#8589 - Bulk-Action not possible for single ticket.
  * Fixed bug#7198 - Broken repository selection width in Package Manager.
  * Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
  * Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
  * Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
  * Fixed bug#8974 - Event Based Notification does not populate REALNAME with
    Customer User data. 

Wed Dec 12 17:11:37 UTC 2012 - chris@computersalat.de

- update to 3.1.12
  * Fixed bug#8933 - ArticleStorageInit permission check problem.
  * Fixed bug#8763 - Please add charset conversion for customer companies.
  * Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
  * Fixed bug#8955 - Init script might fail on SUSE.
  * Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
  * Fixed bug#8937 - "$" should be escaped in interpolated strings when javascript is meant.
  * Fixed bug#8919 - Customer interface search results: ticket can only be accessed
    via ticket number and subject.
  * Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.
  * Fixed bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.
  * Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.
  * Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
  * Fixed bug#8873 - Bad example of customization of "static" dynamic fields in
  * Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
  * Fixed bug#8841 - Search for Dynamic Fields shows all tickets (on "enter" key pressed).
  * Fixed bug#8861 - Ticket History overlaid calender choice function.
  * Fixed bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.
  * Fixed bug#8566 - Cannot download attachment if filename has character #.
  * Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.
  * Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.
  * Fixed bug#8859 - Package upgrade does not work if an installed testpackage
    should be upgraded with a newer regular package.
  * Fixed bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
  * Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a
    colon (:)
  * Fixed bug#8847 - Inline PGP message description routine does not add any info, thanks
    to IB Development Team.
  * Fixed bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment
    is added.
  * Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.
  * Updated Polish translation, thanks to Pawel!
  * Fixed bug#8820 - Service rcotrs restart fails because a race condition happens.
  * Fixed bug#8819 - Syntax error (stop crontab command) in SuSE rc script.
  * Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability
    of the hole system.
  * Fixed bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.
  * Fixed bug#8780 - 508 Compliance: Text descriptions of "Responsible Tickets"
    and "Locked Tickets" links are insufficient for screen reader users.
  * Fixed bug#8812 - Encrypted email doesn't see properly in Outlook.
  * Fixed bug#8214 - OTRS Init script on Red Hat fails to check scheduler.
  * Fixed bug#8850 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
  * Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent
    pages sort incorrectly by Age.
  * Fixed bug#8792 - TriggerEscalationStopEvents logs as loglevel 'error'.
  * Fixed bug#8743 - AgentTicketCompose.pm creates To, CC, BCC filelds without
    spaces after comma.
  * Fixed bug#8606 - Escalation notifications should not be sent to agents who
    are set out-of-office.
  * Fixed bug#8740 - backup.pl: insufficient handling of system() return values.
  * Fixed bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn't
    complain anything.
  * Fixed bug#8770 - AJAX Removes Default Options (follow-up fix).
  * Improved caching for Services and Service Lists.
- Update ITSM to 3.1.7
 - News
  * In AgentTicketZoom the service and the sla are now shown as links
    to the service zoom / sla zoom screens.
  * Updated Polish translation, thanks to Pawel!
  * Added feature in bin/otrs.ITSMConfigItemDelete.pl script to delete
    config items by class together with the deployment state.
  * Added CustomerCompany field type that allows to link CI's with
    Customer Companies registered in OTRS.
  * Enhanced Import/Export screen to show a summary after importing.
  * Added new optional sysconfig option to check if config item names
    are unique.
  * Added attachment support for ITSM config items. This will replace
    the OTRS FeatureAddOn OTRSCIAttachment. Please uninstall this
    FeatureAddon BEFORE you upgrade to OTRS::ITSM 3.1.7
    (no attachment data will be lost)! 
 - Bug Fixes
  * Bug# 5928 - Print PDF: Newline not interpreted.
  * Bug# 8723 - Setting the planned start and planned end time to the same value causes an error.
  * Bug# 8785 - Poor performance of ServiceGet with many child services.
  * Bug# 8626 - AgentTicketAddtlITSMField, Ticket states set to first state after reload.
  * Bug# 8852 - No Impact and Criticality in CustomerTicketZoom.
  * Bug# 7786 - Search by "type" not displaying correct results from page 2 on.
  * Bug# 8804 - Reorder of workorders based on actual startime.
  * Bug# 8686 - CI-Search can not handle > 1000 CIs per class
  * Bug# 8863 - Problem with ChangeManagement DropDowns in Conditions Mask.
  * Bug# 8834 - Broken changes created from template when no time offset.
  * Bug# 8830 - CI version header should be clickable in all columns.
  * Bug# 8613 - Wrong date if a workorder has been created from a template.
  * Bug# 8881 - Searching for a config item number = 0 or a config item 
    name = 0 (without wildcards) finds results where it should not.
  * Bug# 8882 - Error message from ToolBarMyCAB.
  * Bug# 8614 - Update agent notification doesn't contain agent name.
  * Bug# 8615 - Notification not sent for ChangeStateUpdate to pending PIR.
  * Bug# 7508 - Autocomplete uses milliseconds rather than seconds. 
- rebase perm patch
- fix changes file

Thu Nov 22 12:10:49 UTC 2012 - chris@computersalat.de

- fix for bnc#790729 (typo in ZZZAuto.pm)

Thu Oct 25 18:53:53 UTC 2012 - alexandre@exatati.com.br

- fix for bnc#791014 (CVE-2012-4751)
- Update to 3.1.11:
  ( fix for OSA-2012-03, http://otrs.org/advisory/)
  - Fixed bug#8770 - AJAX Removes Default Options.
  - Fixed bug#7135 - Queueview, Ticketwindow closing on Refresh.
  - Fixed bug#7294 - Ticket search window closes on background
    refresh of ticket queue.
  - Fixed bug#8765 - Package Manager OS detection does not work.
  - Improved HTML security filter to better find javascript source
  - Fixed bug#8575 - SSL protocol negotiation fails using SMTPTLS
    with recent IO::Socket::SSL versions by upgrading TLS module to
  - Fixed bug#4475 - Extra double quote added to HTML links when
    using http-link field.
  - Improved caching of search results when the result set is empty.
- Rebase otrs-perm.patch.

Mon Sep 10 14:55:38 UTC 2012 - chris@computersalat.de

- fix for bnc#778655 (CVE-2012-4600)
- update to 3.1.10
  (fix for OSA-2012-02, http://otrs.org/advisory/)
  * Improved HTML security filter to detect tag nesting.
  * Bug#8611 - Ticket count is wrong in QueueView.
  * Bug#8698 - Layout.pm only looks at first entry from
    HTTP_ACCEPT_LANGUAGE to determine language.
  * Bug#8731 - LDAP group check returns wrong error. 
- fix License: AGPL-3.0 -> AGPL-3.0+

Wed Aug 22 17:40:22 UTC 2012 - chris@computersalat.de

- fix for bnc#776966 (CVE-2012-2582)
- update to 3.1.9
  (fix for OSA-2012-01, http://otrs.org/advisory/)
  * HTML mails will now be displayed in an HTML5 sandbox iframe. This
    means that modern browsers will not execute plugins or JavaScript
    on the content any more. Currently, this is supported by Chrome
    and Safari, but IE10 and FF16 are also
  * HTML mails will now be displayed in the restricted zone in IE.
    This means that more restrictive security settings will apply,
    such as blocking of JavaScript content by default.
  * Bug#8360 Cannot search for tickets by dynamic fields via SOAP.
  * Bug#8697 Time related restrictions in TicketSearch operator
    (GenericInterface) not working.
  * Bug#8685 - Cannot use address book / customer / spell check in
    phone / email if cookies are disabled. (partly fixed)
  * Bug#8682 - linking search conditions with && in Customersearch
    is not working since Update from 3.1.1 to 3.1.7.
  * Bug#8683 - Cannot create dynamic field if cookies are disabled.
  * Bug#8672 - Search Profile can't have an ampersand in the name via
    Toolbar module.
  * Bug#8619 - The UPGRADING file has incorrect patchlevel upgrade
  * Bug#6882 - Dummy field set first child to the very right in edit
  * Bug#8680 - Bulk action fails if cookies are disabled.
- Update ITSM to 3.1.6
  * HTML mails will now be displayed in an HTML5 sandbox iframe. This
    means that modern browsers will not execute plugins or JavaScript
    on the content any more. Currently, this is supported by Chrome
    and Safari, but IE10 and FF16 are also
  * HTML mails will now be displayed in the restricted zone in IE.
    This means that more restrictive security settings will apply,
    such as blocking of JavaScript content by default.
  * Bug# 6329 - Type => 'Dummy' not shown in AgentITSMConfigItemZoom.
- rebase perm patch

Tue Aug  7 11:19:33 UTC 2012 - chris@computersalat.de

- update to 3.1.8
  * Updated Greek translation file, thanks to Maistros Stelios!
  * Improved robustness of HTML security filter: Detect masked 
    UTF-7 < and > signs.
  * Added config option for ticket permission in the escalation view.
  * Fixed bug#8675 - Kernel::GenericInterface::Mapping doesn't provide
    a ConfigObject.
  * Fixed bug#8660 - Duplicate DF X-Headers in PostMaster module.
  * Fixed bug#8647 - otrs.GenerateStats.pl "-S" option does not
  * Fixed bug#8616 - Spell Checker does not work using IE9.
  * Fixed bug#8568 - IMAPTLS - More than one email at one cron run will
    not work.
  * Added bug#8627 - bin/otrs.AddQueue2StdResponse.pl Script to add
    standard responses to queues.
    Thanks to Oliver Skippe @ CIPHRON GmbH.
  * Fixed bug#8607 - otrs service fails in 3.1.7 on SUSE linux.
  * Increased cache TTL of some core modules to improve performance.
  * Fixed bug#8620 - Using a default queue in the customer interface
    causes database error on PostgresSQL if ACLs are used.
  * Fixed bug#8618 - Inform and Involved Agents select boxes can not
    be resizable.
  * Fixed bug#8558 - GenericInterface: response isn't valid UTF-8
  * Added bug#7039 - bin/otrs.AddService.pl script to add services
    from the command line.
  * Made display of pending time consistent with escalation time
  * Fixed bug#8230 - Invalid Challenge Token when creating ticket out
    of hyperlinks.
 - The detailed ChangeLog can be found at:
- Update ITSM to 3.1.5:
  * Bug# 8581 - No CI Table visible in AgentITSMConfigItem when too
    many CI Classes are available.
  * Bug# 8550 - Date and DateTime attributes only have hard-coded
    values for 10 years past and future.
  * Bug# 8602 - Criticality and Impact fields are empty in ticket
    overview and ticket print
  * Bug# 8176 - Due Date translation issue in xx_ITSMTicket.pm
  * Bug# 8617 - ITSMConfigItemDelete fails with very large number of
  * Bug# 8628 - Manually disabled ticket types from
    ITSMIncidentProblemManagement package get enabled again on package

Tue Jun 26 13:15:09 UTC 2012 - chris@computersalat.de

- update to 3.1.7
    Bug#8593 - Wrong description for 'Agent Notifications' on Admin
    Bug#8587 - Typo in French translation.
    Bug#7879 - Broken Content-Type in forwarded attachments.
    Bug#8583 - Unneeded complexity and performance degradation
     creating Service Lists (Replacement for bug fix 7947).
    Bug#8580 - SQL warnings for CustomerCompanyGet on some database
    Bug#8251 - Defect handling of invalid Queues in AJAX refresh.
    Bug#8574 - Perl special variable $/ is changed and never restored.
    Bug#8337 - Parentheses in user last_name / first_name are not
     sanitized (follow-up fix).
    Bug#8575 - Assignment of users does not work for responsible or
     owner permission in AgentTicketPhone.
    Bug#7872 - "Created" date in Large view is actually Last Updated
    Bug#8457 - Paste on a newly created ckeditor instance does not
     work on webkit based browsers.
    Bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken.
    Bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs
     after update.
    Bug#8139 - SUSE RPM has no dependency on Date::Format perl module.
    Bug#8544 - Hovering ticket title is still shortened.
    Bug#8553 - Agent notifications can't be loaded from the database
     in some scenarios.
    Bug#8383 - Email address in 'To' field is lost after second
     reload if address is not in customer database.
    Bug#8549 - "Need User" warning in error log when creating a ticket
     for a customer not in DB.
    Bug#8546 - LinkObject Type is not translated in ticket zoom.
    Bug#7533 - SQL error if body contains only a picture.
    Bug#2626 - Default Service does not work for "unknown" customers.
     You can use the new setting
     "Ticket::Service::Default::UnknownCustomer" to specify if unknown
     customers should also receive the default services.
    Bug#8481 - Dynamic Fields lost after ticket move to another queue
     (using quick move Dropdown). 
 - The detailed ChangeLog can be found at:
- added missing optional deps (bin/otrs.CheckModules.pl)
  * Recommends:
  * Suggests:

Tue Jun 19 15:14:56 UTC 2012 - chris@computersalat.de

- fix permission (750,wwwrun,www) for module
  * SystemMonitoring (bin/otrs.NagiosCheck.pl)
  * Survey (bin/otrs.SurveyTriggerSendRequests.pl)

Mon Jun 11 09:05:12 UTC 2012 - chris@computersalat.de

- cleanup source, spec
  * - remove 'permissions' stuff
- fix changes file

Tue Jun  5 16:07:59 UTC 2012 - chris@computersalat.de

- update to 3.1.6
  * Bug#8495 - Generic Agent TicketAction single value attributes
     should not let multiple selection.
  * Bug#8378 - Validation fails if the ID of the element contains a
     dot (.) or a colon (:).
  * Bug#7532 - 'Field is required' message should be removed in RTE if
     content is added.
  * Bug#8514 - Long words in description break rendering of SysConfig
  * Bug#8537 - DynamicField caching issue.
  * Bug#8482 - Responsible of a ticket without responsible permission.
  * Bug#8485 - CustomerUser validation fails in GI Ticket Operations
     if there is no ValidID in the mapping.
  * Bug#8529 - Fixed print to STDERR in ReferenceData.pm.
  * Bug#8427 - Dynamic Field Type Multiselect not shown in Notification
  * Bug#8189 - AgentTicketCompose: Pressing "Enter" will delete
  * Bug#7844 - Escalation Event does not respect service calendar of
  * Bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault
     doesn't work.
  * Bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn't
     properly handle array references in SortBy parameter
  * Bug#7519 - AJAX-reload of SMIME-fields did not work properly.
  * Bug#8518 - Crypt on multiple recipients error replaces Crypt
  * Bug#8164 - Internal articles are visible within customer ticket
  * Bug#8506 - Customer email link won't open in popup as expected.
  * Bug#7844 - Escalation Event does not respect service calendar of
  * Bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME
     certificates when -CApath is used in the command.
  * Bug#8337 - Parentheses in user last_name / first_name are not
  * Bug#8467 - Reply to an e-mail address with ' not possible.
  * Bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
  * Bug#8401 - DynamicField Update doesn't update the
     X-OTRS-DynamicField-XXX Fields in Postmaster Filters.
  * Bug#5746 - Using PerlEx you have to restart IIS each time a setting
    is changed in SysConfig.
  * Bug#8452 - Dynamic Field Date/Time not working when server runs on
 - The detailed ChangeLog can be found at:
- Update ITSM to 3.1.4:
  * Bug#8479 - Change and workorder notification records are not
     deleted during module uninstallation.
  * Bug#8484 - Can't create cache for Change Management Toolbar
     Modules on win32 platform.
  * Bug#8453 - Saved time in ITSMChangeManagement screens adds UTC
  * Bug#8487 - Usage of event.stopPropagation() causes javascript
     error in IE8.
  * Bug#8488 - Change search should require at least one search
  * Bug#8507nbsp;- Font size is ignored for text if input is made in
     certain order.
  * Bug#8515 - Search icon shows the ticket search instead of the
     change search when the current screen is the workorder zoom.
  * Bug#8521 - Back-Link in Workorder-Zoom returns to the previous
     page, but does not reload the page
     (the page comes from the browser cache).
  * Bug#8538 - AgentTicketZoom does not show "Review Required" Field.

Wed May 16 21:00:51 UTC 2012 - chris@computersalat.de

- fix itsm sources
  * dos2unix INSTALL-3.1.ITSM
  * readd packages30
  * readd packages31/*3.1.{1,2}.opm
- fix itsm deps
- remove/disable permissions file stuff
- exclude bin/otrs.SetPermissions.pl
- fix perl deps
  * use module names, not pkg names

Wed May 16 16:22:36 UTC 2012 - alexandre@exatati.com.br

- Update to 3.1.5:
  - Updated Hungarian translation, thanks to Csaba Nemeth!
  - Added possibility to specify a cache type for selective cache
    cleaning in bin/otrs.DeleteCache.
  - Added possibility to define ACL rules by user role.
  - Bug#8466 - On Win32 GenericInterface does not return results
  - Bug#8465 - Can't create cache for web service debug log on Win32
  - Bug#7919 - Translation of ticket states in CSV Export of
  - Bug#8461 - CustomerTicketSearch doesn't use ticket ACL rules.
  - Bug#7877 - SMIME emails don't get parsed properly (follow-up
  - Bug#8446 - Dynamic Field type TextArea missing > 3800 characters
  - Bug#8447 - Checkbox Dynamic Field is incorrectly calculated in
  - Bug#8328 - Statistics ignores any restrictions on dynamic fields.
  - Bug#8439 - AgentTicketForward: ticket not unlocked after selecting
    a close state.
  - Bug#7168 - Ticket Overview Control Row can only be one line high.
  - Bug#8437 - Dynamic Field order duplicated when change the order
    of a field.
  - Bug#8409 - Deselecting 'select all' in queue view does not work.
  - Bug#8424 - Ticket articles of large tickets cannot be opened.
  - Bug#8415 - Setting Ticket::Responsible ignored by AgentTicketActionCommon.
  - Bug#8288 - Autocomplete search results show up in Times font when
    using Internet Explorer.
  - Bug#8414 - ACL for AgentTicketCustomer in AgentTicketZoom doesn't
    affect CustomerID link in ticket information.
  - Updated CKEditor to version 3.6.3, fixing several bugs.
  - Bug#8369 - Incorrect handling of Ticket ACL in AJAX Updates.
- Update ITSM to 3.1.3:
  - Added Portuguese translations for Portugal, thanks to Rui
  - Small performance improvement when creating a change from a
  - Bug# 8261 - Bad performance when moving timeslot in
  - Bug# 8265 - Error in ITSM Incident Problem Management statistics.
  - Bug# 8302 - CI class names are not translated in
  - Bug# 8303 - Wrong charset for cs_ITSMTicket.pm
  - Bug# 8293 - Cannot delete change search profile.
  - Bug# 8362 - Change-Delete menu link is visible for other
    group members than itsm-change-manager.
  - Bug# 8366 - Number of SQL statements could be decreased when
    deleting a change.
  - Bug# 8386 - Change Mangement Toolbar Modules could use caching
    to reduce the number of SQL statements.
  - Bug# 8396 - Dynamic Field creation problem on migrated framework.
  - Bug# 8305 - Possible SQL injection problem in change search.

Tue Apr 24 20:26:42 UTC 2012 - chris@computersalat.de

- update to 3.1.4
  * Bug#8284 - The text "Cc: (xx@mail.com) added database email!" is confusing.
  * Bug#8392 - DynamicFieldAdd returns wrong value.
  * Bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
  * Bug#8367 - Customer entry not marked as mandatory.
  * Bug#8348 - Wrong pop-up close behavior when no URL is given and SessionUseCookie is set to No.
  * Bug#8346 - Incoming phone calls trigger NewTicket notification, even for existing tickets.
  * Bug#8353 - Small typo in print CSS.
  * Bug#8370 - AgentTicketForward does not set pending date for pending states.
  * Bug#8368 - Personal queues update is not reflected in UI.
  * Bug#8363 - SOAP Transport can't send a value '0'.
  * Bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
  * Bug#8336 - otrs.ExportStatsToOPM.pl broken.
  * Bug#8349 - Caching breaks Admin frontend.
  * Bug#7877 - SMIME emails don't get parsed properly.
  * Disabled error message in RemoveSessionID().
  * Repaired broken cache handling in DynamicFieldList(). 
 - The detailed ChangeLog can be found at:
  * for more info please see release-notes
- rework permissions
  * otrs_root/otrs/var/log (660,otrs,www,2775)
  * otrs_root/otrs/bin (750,root,www,755)
- rework README files
  * add some usefull mysql info
- fix init
  * on 'start', start scheduler if not already running
- add missing bin_files
  * otrs.DeleteSessionIDs.pl, otrs.UnlockTickets.pl
- fix sysconfig file
  * do not use (hostname -f)

Wed Apr  4 21:37:24 UTC 2012 - chris@computersalat.de

- update to 3.1.3
  * Bug#8343 - Configuration of additional modules can be lost during
  * Renamed form id in AgentLinkObject.dtl to make sure it doesn't
    interfere with wrong CSS.
  * Bug#8333 - Type option '-' should not be available in
    ActionTicketCommon screens.
  * Bug#8331 - Unable to delete ticket with > 1000 articles on Oracle
  * Bug#8335 - Cache keys are not always properly constructed.
  * Dynamic fields and associated values can now be deleted in the
    admin area.
  * Do not show the empty item in dynamic field search fields.
  * Fixed an issue where DBUpdate-to-3.1.pl would die because of
    certain free text or free time configuration settings.
  * Bug#8334 migration fails if FreeTime fields are not in use.
  * Bug#8320 - IMAP FLAGS (\Seen \Recent) are appended to article body
    by upgrading bundled Net::IMAP::Simple to version 1.2030.
  * Bug#8286 - Adressbook forgets selected entries.
  * Bug#8297 - Selectbox for new owner causes ajax update on every
    change made via keyboard.
  * Bug#7545 - AgentTicketBounce lacks permission checks.
 - The detailed ChangeLog can be found at:
  * for more info please see release-notes
- rebase perm patch
- add permissions file

Mon Mar 12 14:23:00 UTC 2012 - chris@computersalat.de

- update to 3.1.2
  * Bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values
    causes errors with LayoutObject BuildSelection function.
  * Bug#8277 - DynamicField values not deleted when ticket is deleted.
  * Bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
  * Improved#7526 - Fixed handling of special characters (, ), &, - within statistics.
  * Bug#8255 - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition.
  * Bug#8258 - DynamicField date value is reset to NULL.
  * Bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
  * Bug#8227 - LDAP user syncronisation doesn't work.
  * Bug#8235 - Searching on DynamicFields, results are lost on next page.
  * Bug#8252 - Small typo in German translation of AgentTicketZoom.
  * Bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
  * Bug#8233 - DB error migrating stats on Oracle.
  * Bug#8224 - Admin Responses screen does not allow to filter responses.
  * Bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
  * Bug#8140 - Shortcut for creating new e-mail ticket doesn't work. The hotkey
    for "new email ticket" was changed from e to m to avoid a collision.
  * Bug#8144 - Typo and improved logging in GenericAgent.pm.
  * Bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates
    ChallengeToken error.
  * Bug#8219 - TicketCreate and TicketUpdate ticket operations in the
    GenericInterface require a valid CustomerUser.
  * Bug#8201 - Popup in browser always open on leftmost display when using
    dual monitor setup.
  * Bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
  * Bug#8211 - Typos in Labels: DYNAMICFILED can cause internal server errors.
  * Bug#7109 - Statistics error when PDF support is not active.
 - The detailed ChangeLog can be found at:
  * for more info please see release-notes
- fix post
  * add if suse_version around a2enmod

Tue Feb 28 15:36:39 UTC 2012 - chris@computersalat.de

- update OTRS::ITSM to 3.1.2
  * for more info please see
- fix usermod (-d)
- fix post (FIRST_ARG)

Thu Feb 23 17:52:30 UTC 2012 - chris@computersalat.de

- rework docs
  * updated otrs.README files
  * updated itsm.README files
  * add UPGRADING.SuSE to doc
  * fix docs destinations
    - otrs/-itsm now has COPYING and needed README
  * remove obsolete docs from doc
- rpmlintrc
  * addFilter('files-duplicate /srv/otrs/Kernel/Config.pm.dist')
  * addFilter('files-duplicate /srv/otrs/Kernel/Config/GenericAgent.pm.dist')
- fix itsm deps

Mon Feb 20 16:49:46 UTC 2012 - chris@computersalat.de

- add init scripts
  * otrs, otrs-scheduler
  * remove init patch
- rework sysconfig file

Tue Feb 14 17:08:56 UTC 2012 - chris@computersalat.de

- update to 3.1.1
  * Fixed bug#8199 - Linked tickets open only in tabs.
  * Fixed bug#8148 - Wrong presentation of queue structure in
  * Fixed bug#8137 - Issues with Owner list refresh when selecting
    a new Owner.
  * Fixed bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.
  * for more info please see CHANGES file
- update OTRS::ITSM to 3.1.1
  * for more info please see
- rebase patches
  * perm, httpd_conf patch
- rework init patch
- update ZZZAuto.pm to reflect new versions (ITSM)
- update sysconfig file
- remove INSTALL from doc

Fri Dec  2 21:14:19 UTC 2011 - alexandre@exatati.com.br

- Fix wrong tests in init script;
- Fix permissions in bin to properly functioning of cron tasks;
- Fix sysconfig variable for OTRS_CLEANUP;
- Refresh all patches with -p0.

Fri Nov 18 10:13:06 UTC 2011 - chris@computersalat.de

- update to 3.0.11
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file

Fri Sep  2 14:25:50 UTC 2011 - chris@computersalat.de

- update to 3.0.10
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
- update OTRS::ITSM to 3.0.5
  o for more info please see
- rpmlint:
  * incorrect-fsf-address, http://www.fsf.org/about/contact/

Sat Jul 16 18:33:39 UTC 2011 - chris@computersalat.de

- fix fdupes
  o not on Kernel dir, cause of config files

Sat Jul  9 17:40:18 UTC 2011 - chris@computersalat.de

- update to 3.0.9
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
- update OTRS::ITSM to 3.0.4
  o for more info please see
- rebase httpd_conf patch
- fix rpmlint (Files listed twice)
- update description (License: AGPL)

Sun Jun 19 19:11:13 UTC 2011 - chris@computersalat.de

- update to 3.0.8
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file

Sun May 22 16:47:15 UTC 2011 - chris@computersalat.de

- update to 3.0.7
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
- update OTRS::ITSM to 3.0.3
  o for more info please see
- reworked init patch
  o removed 2.4.7-init
  o added 3.0.7-init
- move /opt to /srv
  o add 3.0.7-httpd_conf patch
  o updated
    - ZZZAuto.pm
    - sysconfig.otrs
    - itsm.README.{de,en}
- spec mods
  o add macro {otrs_root}
  o macro usage
  o wrong-file-end-of-line-encoding
- do not overwrite Kernel/Config.pm* on update
- rework dir/file permissions
  o remove sbits from var/{article,log}
  o add 3.0.7-perm patch (no check_permission on /bin/)

Sat May  7 10:28:02 UTC 2011 - chris@computersalat.de

- update to 2.4.10
  (fix for OSA-2011-01, http://otrs.org/advisory/OSA-2011-01-en/)
  - 2011-03-23 Updated Brazilian Portugese translation, thanks to
    Murilo Moreira de Oliveira!
  - 2011-03-18 Added required settings for oracle databases in
  - 2011-03-07 Fixed bug#6014 - Printed pdf tickets are not searchable.
  - 2011-02-17 Fixed bug#6906 - Vendor URL points to Basename+URL
    instead of URL.
  - 2011-01-25 Event Based notification - respect "Include Attachments
    to Notification".
  - 2010-12-17 Fixed bug#6510 - Signature ID missing.
  - 2010-12-14 Fixed bug#6532 - With multiple inline images, only
    first one is preserved when replying.
  - 2010-12-13 Fixed bug#6520 - backup.pl doesn't backup with strong
  - 2010-12-09 Fixed bug#6488 - otrs.ArticleStorageSwitch.pl creating
    wrong files.
  - 2010-12-09 Fixed bug#3984 - HTML Notifications - Links to
    ticketsystem are not clickable.
  - 2010-12-02 Fixed bug#6366 - gnupg signatures not working correct
    for partly signed messages.
  - 2010-11-29 Fixed bug#5981 - Warnings from TransfromDateSelection()
    in AgentTicketMove.
  - 2010-11-23 Fixed bug#6131 - Lack of warning for revoked and expired
    PGP keys in email compose screens.
  - 2010-11-04 Fixed bug#6211 - Wrong TicketFreeText-value in ticket
    creation by using event notifications.
  - 2010-11-02 Email.ticket: wrong signature is shown.
  - 2010-10-26 Improved German translation, thanks to Stelios Gikas!
  - 2010-10-13 Fixed some Perl "uninitialized value" warnings.
  - 2010-10-12 Fixed bug#6087 - Search template name is broken if
    & or ; is used.
- update OTRS::ITSM to 2.1.3
    * Added persian translation for Change Management, thanks to Masoud
      Ramezani <masoud.ramezani@gmail.com>
  - SELECTED BUG FIXES ( http://bugs.otrs.org/)
    * Bug# 6908 - Uninstalling the Change Management module and
      installing it again does not delete the cache.
    * Bug# 6918 - Search for changes between 12.2. and 13.2. does not
      find changes terminated for the 12.2. at 00:00.
    * Bug# 6989 - Missing condition check while Workorder deletion if
      condition is not valid.
    * Bug# 7067 - Condition Edit screen does not store the number zero
      0 for value fields.
    * Bug# 7069 - Condition Operator "Less Than" recognizes equal
      values as less than.
    * Bug# 7068 - Can not use number zero 0 or numbers with a decimal
      point in condition expressions with compare operator "less than"
      or "greater than".
    * Bug# 7070 - Can not use negative numbers in condition expressions
      with compare operator "less than" or "greater than".
    * Bug# 7131 - Limiting CI classes is not fully respected when
      linking CIs.
    * Bug# 7065 - !ConfigItemDelete function doesn't delete link
      relations before deleting CIs.
    * Bug# 7196 - Not possible to set the workorder agent to "empty"
      in an action.

Thu Mar  3 14:37:02 UTC 2011 - chris@computersalat.de

- update OTRS::ITSM to Version 2.1.2
   * Added persian translation for Change Management, thanks to
     Masoud Ramezani <masoud.ramezani at gmail.com>
   * Bug# 6164 - Change and Workorder actual start time is not reset
     when a template has been used.
   * Bug# 6148 - Link of FreeText fields in Change Management not working.
   * Bug# 6074 - Change print does not translate states in HTML output.
   * Bug# 6534 - Calculated current incident state of a service is
     not reset if a link to a CI is removed.
   * Bug# 6571 - Conditions are executed before history entry is written.
   * Bug# 6632 - Unittest shows error log message: Argument
     "\x{35}\x{2c}..." isn't numeric in numeric eq (==).
   * Bug# 6161 - Can't locate object method "EventHandlerInit" issues
     on mod_perl environments.
- cleanup spec
  o removed (obsolete) version from header
  o updated (c) 2011
  o removed norootforbuild

Tue Dec 14 07:33:46 UTC 2010 - chris@computersalat.de

- update to 2.4.9
  - 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS
     attacks from HTML e-mails. (OSA-2010-03)
  - 2010-09-22 Fixed bug#5903 - E-mail notification links don't
     contain <a href... tags.
  - 2010-09-29 Fixed bug#6030 - Event notifications get's fired
     several times on event "TicketFreeTextUpdate".
  - 2010-09-22 Fixed bug#5941 - Error in Apache log when no tickets
     and/or customers in dashboard.
  - 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in
     webserver log.
  - 2010-09-09 Fixed bug#5462 - 
     Kernel::System::Ticket::TicketEscalationIndexBuild() does not
     invalidate the cache.
  - (2010/08/27) Fixed bug#5667 - Rich Text is not working in ipad.
     It's not possible to add a note or close a ticket.
  - (2010/08/25) Fixed bug#5266 - Ticket Zoom shows wrong html
     content if there is no text but two html attachments in there.
- update OTRS::ITSM to Version 2.1.1
  o updated ZZZAuto.pm, README.{de,en}
- License is AGPLv3

Mon Dec 13 21:17:09 UTC 2010 - chris@computersalat.de

- fix for bnc#640830
  o OSA-2010-02
- submit to openSUSE:11.3:Update:Test

Fri Oct 22 09:17:54 UTC 2010 - nix@opensuse.org
- Remove comparison of %suse_version against suse releases that are
  no longer in maintenance.
Wed Sep 29 13:05:12 UTC 2010 - nix@opensuse.org
- update to version 2.4.8
  - (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly.
  - (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
  - (2010/08/09) Fixed bug#5698 - Ticket Assignment includes '(' character.
  - (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select
     old/ new owner are selected, fix wrong javascript behavior.
  - (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date.
  - (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
  - (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner.
  - (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a
     large amount of data.
  - (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
  - (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log.
  - (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
  - (2010/06/25) Updated Danish translation, thanks to Jesper Rønnov,
     Faaborg-Midtfyn Kommune!
  - (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability.
  - (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures.
  - (2010/06/16) Fixed bug#5478 - Web Installer has 'editable' license text.
  - (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket
  - (2010/05/28) Fixed bug#5235 - Link in response not shown as link.
  - (2010/05/28) Added PNG version of data model in doc directory.
  - (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can't process
  - (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text
     Editor is disabled.
  - (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some
     languages such as Brazilian Portuguese.
  - (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools.
  - (2010/04/30) Make it possible to use a version argument with bin/opm.pl.
  - (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there
     is no text but two html attachments in there.
  - (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification
     mails on Lotus Notes
  - (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when
     a preference is updated.
  - (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in
  - (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly.
  - (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing
     from a ticket where the agent does not have permissions on the queue.
  - (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for
     Graphsize menu when the page loads in Stats Definition
  - (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state,
     then adding and attachment, resets the next state upon screen refresh.
  - (2010/03/29) Improved handling of the StateType attribute of
     StateGetStatesByType() in Kernel/System/State.pm.
  - (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other
  - (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to
  - (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem!
  - (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not
  - (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs
  - (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer
  - (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after
     responsible update.
  - (2010/03/02) Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
  - (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked
     as customer reply.
  - (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
  - (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated.
  - (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field
     displays Subject Match value.
  - (2010/02/16) Fixed bug#4967 - Can't locate object method "new" via package
    error when using Perl 5.10.1.
  - (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM.
  - (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
  - (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space
     in the name.
  - (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word
     for FAQ.
  - (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not
     displayed in ticket zoom.
  - (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment
- Recommend a few optional dependencies

Thu Jun 10 13:58:12 UTC 2010 - chris@computersalat.de

- update to Version 2.4.7
  - (2010/02/04) Fixed SQL quoting issue (see also
  - (2010/02/03) Fixed bug#4937 - Accounted time per article is not
    displayed in PDF print.
  - (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object 
    (does not show all tickets when moving through list)
  - (2010/02/02) Fixed issue with migrating Customer Queue
    notifications to Event Based when upgrading OTRS 2.3 > 2.4.
  - (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes
    long to load. -> New solution with own config option for each
    view mode (S/M/L)
     Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
  - (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded
    message gets still included.
  - (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser
    fails, adding CustomerUsers to a group works.
  - (2010/01/20) Fixed bug#4486 - Some preferences displayed in
    AdminUser are not correct.
  - (2010/01/18) Fixed bug#4770 - Attachments are stripped/not
    shown from outgoing emails in some scenarios with ms exchange.
  - (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer
    frontend does not work as expected
  - (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn't display
    XML encoded entities correctly.
  - (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge
    POP3 Mailbox - more then 2000 email in the box
    ("Deep recursion on subroutine").
  - (2010/01/13) Fixed bug#4713 - In ticket overview, after adding
    view=30 - no tickets are visible.
  - (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910
- removed obsolete nochown patch
- fixed deps
  o mysql > Recommends
- rpmlint
  o reworked init patch
    - mysql > Should-Start
    - added missing Short-Description
  o spec
    - wrong-file-end-of-line-encoding
    - added BuildReq dos2unix
  o rpmlintrc
    - non-executable-script
    - hidden-file-or-dir
- update OTRS::ITSM to Version 2.0.2
- updated SOURCES
  o ZZZAuto.pm
- fix update of ZZZAuto.pm
  o remove noreplace

Thu Jun 10 08:21:25 UTC 2010 - chris@computersalat.de

- bnc#613158 - nothing provides perl-Msql-Mysql-modules
  o fixed deps perl-Msql-Mysql-modules > perl-DBD-mysql

Mon Feb  1 21:41:51 UTC 2010 - chris@computersalat.de

- update to Version 2.4.6
  o Bug# 4433 - When composing an email answer, StateDefault is
    ignored but first available state is used.
  o Bug# 4584 - Auto response did not use defined 'From' address,
    but instead the queue address.
  o Bug# 4551 - GenericAgent appends leading zeros to months for
    dates in search criteria when TimeInputFormat is set to
    "Input" when editing GenericAgent jobs.
  o Bug# 4435 - In-line images in quoted replies break in some
    scenarios like AgentTicketCompose and AgentTicketForward.
  o Bug# 4486 - Language and Out-of-Office information displayed
    in the admin interface for user management were not correct
    (but in the user preferences this worked fine).
  o Bug# 4482 - Owner update is possible without selecting a new owner.
  o Bug# 4246 - Response Templates fail to populate when original
    emails had <body> tags spanning more than one line, for
    instance from Windows Mail clients.
  o Bug# 4613 - Umlauts in notification messages and e-mail
    answers were replaced with "?" when using ArticleStorageFS
    config option as attachment storage backend.
  o Bug# 4498 - Rich Text Editor places whitespace in front
    of lines in plain text email body.
  o Bug# 4128 - Signature line breaks are stripped in E-mail
    ticket if the Rich Text Editor is disabled.
  o Bug# 4319 - After upgrade to 2.4, when composing an answer
    to old tickets the text 'No quotable message' appeared
    instead of the old message text.
  o Bug# 4464 - Spell checker (WYSIWYG + ispell) can't check
    text if it contains http:// links.
  o Bug# 4454 - scripts/restore.pl threw EncodeObject error
    and failed to work.
  o Bug# 4232 - Spell checker in Customer Interface gives
    "AgentSpelling not registered" error message.
  o Bug# 4704 - Package Manager: upload install fails with
    "Message: Need ContentType!" when using Google Chrome browser.
  o Bug# 4597 - Unnecessary slash in download links throws web
    server errors when accessing some links in AgentTicketZoom
    on Microsoft IIS webservers.
  o Bug# 4361 - Umlauts in Dashboard do not display correctly
    after refresh on a non-Unicode database.
  o Bug# 4781 - LDAP auth with "umlaut" not possible with OTRS
    in iso-8859-1 and utf-8 ldap directory, causing "No UserID
    found"-messages when logging in.
- update OTRS::ITSM to Version 1.3.2
- updated SOURCES
  o itsm.README.{en,de}
  o ZZZAuto.pm
- some spec fixes

Thu Sep  3 21:40:05 CEST 2009 - chris@computersalat.de

- cleanup spec
  o removed #---------
  o removed rel, pid
  o fixed patch naming
  o fixed user/group check -> getent
  o fixed clean section
  o fixed PreReq
- rpmlint stuff
  o added rpmlintrc
    * non-etc-or-var-file-marked-as-conffile
  o split up pkg
    * added doc
- reworked init patch
  o no-reload-entry

Sun Mar 15 20:09:19 UTC 2009 - chris@computersalat.de

- Update to new Version 2.3.4
  o a lot of fixes, please see CHANGES file
  o itsm.README.de
  o itsm.README.en
- added OTRS::ITSM 1.2.3 modules
  o added ZZZAuto.pm to be able to install ITSM modules via local repo
    see itsm.README for more info
  o added apache2 restart
- new nochown patch
- renamed otrs-init.diff to otrs-init.patch
- apache2-httpd-new.include.conf is now installed as
- some rpmlint stuff

Thu Oct 16 12:33:13 CEST 2008 - ro@suse.de

- drop needsrootforbuild 

Fri Aug 29 00:06:10 CEST 2008 - cthiel@suse.de

- fix init script

Mon Mar 31 18:32:54 CEST 2008 - lmuelle@suse.de

- Update to version 2.2.6.
  + Bug #2650 - Mails isn't completely imported by PostmasterPOP3.pl
  + Bug #2758 - non-latin filenames (e. g. koi8-r, utf8, cp1251) in emails are
    not shown correctly.
  + Bug #2462 - Permission is denied when trying to print ticket details from
    customer panel (customer.pl).
  + Bug #2541 - Added missing "Ticket unlock" link for ticket for the followin
    actions 'Phone call', 'Merge', 'Move' and 'Forward'.
  + Bug #1957 - Auto reply for new Phone-Tickets replies to non- Existing
    addresses (if no email address is given in 'From' field).
  + Bug #1975 - Cannot forward email with .eml files as attachment.
  + Bug #2413 - Cannot write to BLOB column in table XML_STORAGE with DB2.
  + Bug #2255 - SysConfig setting Ticket -> Frontend::Customer::Ticket::
    ViewZoom -> Ticket::Frontend::CustomerTicketZoom###State has no effect
    (only closed is shown any time).
  + Bug #954  - Ticket split should link tickets automatically (origin to new

Mon Mar 31 18:15:04 CEST 2008 - lmuelle@suse.de

- SOAP authentications allows to get remote access without valid SOAP
  user; OSA-2008-01; CVE-2008-1515; [bnc#372382].

Wed Jan 30 17:37:47 CET 2008 - lmuelle@suse.de

- Update to version 2.2.5.
  + Fixed bug# 2645 - SLA selection doesn't change when customer is
  + Fixed bug# 2157 - Ticket merged note not translated.
  + Fixed bug# 2392 - Charset problems with iso8859 and the
    xml-caching mechanism.
  + Implemented workaround for bug# 2227 - XMLHashSearch returns
    no values on MS SQL in certain cases.
  + Fixed bug# 2330 - Cron.sh start <OTRS_USER> does not work.
  + Fixed bug# 977 - No agent notification for new ticket from
    webinterface if CustomerGroupSupport is enabled.
  + Fixed bug# 2621 - Wrong order of items (Subject,Service,SLA,Body
    -> Service,SLA,Subject,Body) in Frontend AgentTicketPhone,
    AgentTicketEmail and CustomerTicketMessage.
  + Fixed bug# 1687 - Wrong "New message!" hint on queue with
    "Customer State Notify" activated.
  + Fixed bug# 2613 - Images are broken in Lite-Theme if OTRS do
    not use the default Alias /otrs-web/.
  + Fixed bug# 2609 - Temp files are not removed after process was
    finished under windows.
  + Fixed bug# 2601 - Only agents with rw permissions are shown in
    inform agent selection of a note screen (note permission need to be
    activated via SysConfig first). Now all agents with _note_
    permissions are displayed.
  + Fixed bug# 2600 - MS SQL: Fulltext search in ticket body with
    mssql backend not possible (workaround, improved API for 2.3.x).
  + Fixed bug# 1120 - TO recipients which were sometimes dropped
    in a ticket reply.
  + Fixed bug# 2589 - Ticket-title not shown in ticket list of
    change customer, phone- and email ticket.
  + Fixed bug# 1148 - Lost of attachments when spliting ticket.
  + Fixed bug# 2295 - Added workaround for IE7. Tries to download
    [ Attachments ] or [ Attachments <-> Responses ].
  + Fixed bug# 2580 - Wrong quoating of semicolon if mssql is used.
  + Fixed bug# 2539 - SMIME signing was broken for private keys that
    have no passphrase and when openssl is unable to write to random
    state file.
  + Fixed bug# 2581 - Follow up not possible if "ticket#: xxxxxxx"
    is copied from webinterface into new email subject.
  + Fixed bug# 2479 - Unable to retrieve attachments bigger than
    3MB (on Oracle DB). Changed default read size from 4 MB to 15 MB in
  + Fixed bug# 1428 - Whitespaces remove from email subject
    (notification and new tickets creation) if utf-8 is used
    (specifically in Russian, Chinese  and Japanese).  The problem is a
    bug in MIME::Tools/MIME::Words, for more info see CPAN-Bug# 5462:
    http://rt.cpan.org/Public/Bug/Display.html?id=5462 As solution
    Kernel/cpan-lib/MIME/Words.pm got patched. Note: Everybody who is
    not using Kernel/cpan-lib/ need to wait till this bug is fixed in
    official MIME::Tools/MIME::Words releases.
  + Fixed bug# 2166 - Probem with HTML-mails sent by MS Outlook
    2003 - "&#8211;" / long dash gets not decoded.
  + Fixed bug# 2377 - Missing translation in
    AdminCustomerUserService mask.
  + Fixed bug# 2537 - Unable to set free time fields.
  + Fixed bug# 2498 - A wrong sum of requests was shown in the
    performance log.
  + Fixed bug# 2482 - IntroUpgradePre in .opm files is not working
    on upgradinging via online repository.
- Update to version 2.2.4.
  + Fixed bug# 2477 - Escalation time calculation (destination time of
    escalation) is not working if host system is running in
    summertime/wintertime mode (loops because system is changing system
    time from 3:00 am to 2:00 am).
  + Fixed bug# 2474 - Config option UserSyncLDAPAttibuteGroupsDefination
    and UserSyncLDAPAttibuteRolesDefination is not working.
  + Fixed small typo in scripts/database/otrs-initial_insert.xml, for
    escalation notification text.
  + Fixed bug# 2473 - Not able to update existing cache files of
    customer user backend because of file permission problems (cache
    files are created with 644). From now on cache files are created
    with 664 permissions.
  + Fixed bug# 2472 - Emails in utf8 are not sent correctly (problem
    after upgrading Kernel/cpan-lib/MIME/*.pm).
  + Fixed bug# 2446 - Subject is not quoted.
  + Fixed bug# 2442 - Disappearing ticket free time checkboxes in
    some ticket masks after mask reloads.
  + Fixed bug# 2436 - Translation bug in the frontend function
  + Fixed bug# 2289 - Compress with bzip2 dont works in backup.pl.
  + Fixed bug# 2421 - If customer cache backend is used, sometimes
    "Need Value" appears in the log file.
  + Fixed bug# 1203 - Changed Redhat shm workaround to use a fixed
    IPCKey per instance, but prevent clash with IPCKey of other instances.
  + Fixed bug# 2263 - Problems with array refs and escaping
  + Fixed bug# 2410 - $/ as given is currently unsupported at
    Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140. We updated the CPAN
    module MIME-tools to version 5.423 to solve the problem.
  + Fixed bug# 2404 - Wrong results if you use StatsTypeID as
    TicketSearch attribute.
  + Fixed bug# 2407 - Performance handicap because of a missing
  + Fixed bug# 2404 - Problems with the time extended feature in
    stats module.
  + Fixed bug# 2398 - Translate the stats output.
  + Fixed bug# 2388 - Show the radio button of static stats files.
  + Fixed bug# 2383 - IntroInstallPre in .opm files is not working
    on installing via online repository.
  + Fixed bug# 2380 - Ignore HTMLQuote param in Layout object
    function _BuildSelectionOptionRefCreate.
  + Fixed bug# 2375 - Possible race condition in generic agent
    jobs (during processing jobs). Generic agent job attributes can get
  + Fixed bug# 2276 - GenericAgent with SLA-Search fails, Service
    and SLA options are missing.
  + Fixed bug# 2360 - No Permission in customer panel after
    selecting ticket. Reason is, sender type is customer and article
    type is email-internal which is set via a postmaster filter.
  + Fixed bug# 2346 - Emty entries are shown in the responsible
    option list in TicketSearch mask.
  + Fixed bug# 2321 - It's not possible to use ñ or ü in
    description tag of .sopm file -> leading to perl syntax error!
  + Fixed bug# 2291 - Only include/use PDF::API2 in
    Kernel/Modules/AgentTicketSearch.pm and Kernel/Modules/AgentStats.pm
    if needed, to increase performance.
- Update to version 2.2.3.
  + Fixed bug# 2285 - Typo in german translation
  + Fixed bug# 1203 - Redhat shm workaround should not relate to
    real shm request.
  + Fixed bug# 2265 - On IIS6, Package Manager is displaying a
    error after installing a package (header not complete). But package got
    installed corectly.
  + Fixed bug# 2261 - False params in call of ServiceLookup() and
    SLALookup() functions.
  + Fixed reopened bug# 2142 - Ticket history entry was wrong if
    service, sla or ticket type was changed.
  + Fixed bug# 2193 - Postmaster module
    Kernel::System::PostMaster::Filter::NewTicketReject is not working -
    need Charset!
  + Fixed bug# 2245 - Responsible / Owner Field not working for
    all users in the Email-Ticket form.
  + Fixed Ticket# 2007082842000477 - Problem with different customer
    sources and use CacheTTL option (namespace of cache is not uniq).
  + Fixed Ticket# 2007082842000413 - Ticket created over phone
    ticket with state closed is shown in queue view like "My Queues (1)"
    but no ticket is shown if I click on "My Queues (1)" (if
    Kernel::System::Ticket::IndexAccelerator::StaticDB is used as
  + Fixed bug# 2230 - OTRS on IIS - redirect/loop problem after
  + Fixed bug# 2229 - Return value of "ServiceLookup" is used
    without quoting in SQL statements.
  + Fixed bug# 2207 - translation failure in customer preferences
    (QueueView refresh time).
  + Fixed bug# 2214 - .opm Package can not handle &lt;, &gt; and
    &amp; in .sopm files.
  + Fixed bug# 2203 - OTRS will not create/verify correct pgp
    signs if utf8 is used.
  + Fixed bug# 2202 - Kernel::System::Email::SMTP is sending
    "localhost.localdomain" in smtp hello, some server rejecting this
    ("Host not found").
  + Fixed bug# 2024 - Problem with agent authentication via LDAP
    with ADS-Groups and content of DN like "Some\, Name".
  + Fixed bug# 2094 and 2143 - 'Got no MainObject' warning in
  + Fixed bug# 2192 - Useless fragments of old escalation mechanism
    produces errors.
  + Fixed bug# 1908 - Removed duplicate history entry for ticket
    subscribe action.
  + Fixed bug# 1492 - Fixed typo in Kernel/Language.pm.
  + Fixed bug# 2160 - 0 was ignored in database insert by package
  + Fixed bug# 2156 - External customer database is not working,
    if it's configured the following error message appears
    ("Got no MainObject in Kernel/System/DB.pm line 85").
  + Fixed bug# 2155 - Std-Attachments are not usable in agent
    ticket compose screen (no std attachments are shown in compose
  + Fixed bug# 2118 - Fixed typo in german translation file (
  + Fixed bug# 2117 - Fixed small typo in initial insert files.
  + Fixed bug# 1999 - Service and SLA can not changed on an
    existing ticket.
  + Fixed bug# 2142 - If a service or a sla of a ticket was changed,
    no ticket history entry was added.
  + Fixed bug# 2135 - scripts/DBUpdate-to-2.2.2.sql contains wrong
    SQL. Not the queue table needs to be changed, the ticket table would
    be the right one.
  + Fixed bug# 2134 - PDF print is creating damaged pdf files with
    PDF::API2 0.56 or smaller.
  + Fixed bug# 940 - After owners unlock ticket and a follow-up
    arrives the system, all agents which selected the queue of this
    ticket get and follow up message. In this follow up message the name
    was always the current owner and not the recipient of the email
    (which should be).
  + Fixed bug# 2001 - New escalation times and the responsible are
    not shown in any print views.
- Update to version 2.2.2.
  + Fixed bug# 2114 - Fixed the problems with the email object.
  + Fixed bug# 2053 - If core "System::Permission" note is used,
    not effect to the ticket note mask appears.
  + Fixed bug# 2059 - config setting $Self->{'Database::Connect'}
    is not overwriting default option used by driver.
  + Fixed bug# 2105 - Notification after moving a ticket to my
    queues is wrong -> ">OTRS_CUSTOMER_QUEUE<" got not replaced in
    subject.  SQL files scripts/database/otrs-initial_insert.*.sql got
  + Fixed bug# 2029 - Selected responsible agent was not taken
    over after creating a phone ticket.
  + Fixed bug# 1946 - Setting of service, sla or type via email
     X-OTRS-Service, X-OTRS-SLA or X-OTRS-Type header not possible.
  + Fixed bug# 2097 - Sometimes problems with SMTP module and utf8
    to send emails.
  + Fixed bug# 2061 - UserSyncLDAPMap does not work properly after
    upgrade to 2.2. The reason is, that we cleaned up this config option
    and the new one from Kernel/Config/Defaults.pm need to be used. We
    also added an check which log that an old config setting is used
    (also an compat.  feature to still use the old option has been
  + Fixed bug# 2068 - Date problem with non en installations of
    MSSQL server. Some date inserts or package installations failed.
    Added database init connect option to mssql driver ("SET DATEFORMAT
    ymd" / Kernel/System/DB/mssql.pm).
  + Because of safety reason, generic agent jobs will not longer run
    without min. one search attribute (admin interface and cmd). So if
    you want to match all ticket, you need to add an * in the ticket
  + Fixed bug# 2021 - Errors in MSSQL post schema files.
  + Fixed bug# 2025 - No upgrade PostgreSQL possible, added missing
    lines in DBUpdate-to-2.2.postgresql.sql.
  + Fixed Ticket#2007072342000148 - Old OTRS (< OTRS 2.2)
    attachments are corrupt after upgrade if file backend is used.
  + Updated portuguese translation, thanks Filipe Henriques and
    Rui Pires!
  + Updated norwegian translation, thanks to Fredrik Andersen!
  + Updated hungarian translation, thanks to Aron Ujvari!
  + Updated spanish translation, thanks to Carlos Oyarzabal!
  + Fixed bug# 2016 - CustomerUserUpdate: Add a function to handle
    empty values.
  + Fixed bug# 2047 - Add MainObject to the needed object check.
  + Fixed bug# 2045 - Notifications on reopen are not sent to
  + Fixed bug# 2011 - Translation problems in stats module.
- Update to version 2.2.1.
  + Updated finnish translation, thanks to Mikko Hynninen!
  + Fixed bug# 1998 - Error with the web installer if no utf8
    database is selected.
  + Disabled only show escalated tickets in queue view because
    of already show escalation notifications.
  + Updated portuguese translation, thanks Filipe Henriques!
  + Fixed bug# 2000 - Typo in database update script
  + Reworked AdminCustomerUserService mask.
  + Fixed wildcard handling in ServiceSerarch().
  + Added option to log sql queries which take longer the 4 sek.
    and can be enabled via Kernel/Config.pm (Database::SlowLog). For
    more info see Kernel/Config/Defaults.pm.
  + Fixed not working alter table to SET or DROP NULL and NOT
    NULL via xml interface (Kernel/System/DB/postgresql.pm).
  + Updated french translation, thanks to Yann Richard and Remi Seguy!
  + Updated netherlands translation, thanks to Richard Hinkamp!
  + Updated hungarian translation, thanks to Aron Ujvari!
  + Updated russian translation, thanks to Andrey Feldman!
  + Updated greek translation, thanks to Stelios Maistros!
- Update to version 2.2.0 rc1.
  + Fixed bug# 1941 - Ticket Escalation blocks QueueView even if
    Agent has only read access.
  + Fixed bug# 1951 - Changed default selection of 'valid' field in
    AdminService and AdminSLA mask.
  + Added feature (bug# 1949 an 1950) for customer ldap backend
    for soft or hard die.
  + Fixed bug# 1927 - It is possible to uninstall a required
- Update to version 2.2.0 beta4.
  + Fixed bug in service and sla tables. Column comment was wrongly
    defined as required field.
  + Fixed bug# 1894 - otrs.addUser does not work
  + Fixed bug# 1913 - Added missing columns first_response_time,
    solution_time and rename column escalation_time to update_time for
    table queue in DBUpdate-to-2.2.oracle.sql.
  + Remove wrong item in check needed stuff section of SLAList()
  + Update german translation.
  + Sync HTML style of admin masks. No functionality changed.
  + Fixed double ContentType in ArticleAttachment() of attachment
    backends (Kernel/System/Ticket/ArticleStorage(DB|FS).pm).
  + Sync of all configurable frontend modules. No functionality
  + Fixed bug# 1898 - Invalid services and slas was shown in agent
  + Fixed bug# 1866 - Error while DB upgrade from 2.1.5 to 2.2.0
  + Ingresed width of html login tables from 270 to 280 because
    of new language selection.
  + Fixed bug# 1825 - SQL ticket_history INSERT syntax error in
  + Fixed bug# 1840 - Repeat escalation message when queue, SLA
    Solution time is shown.
- Update to version 2.2.0 beta3.
  + Fixed bug# 1773 - DB-error in phone ticket if sla but no
    service is selected.
  + Fixed bug# 1035 - OTRS does not set encoding for the mysql
    database connection (i.e. UTF-8).
  + Fixed bug# 1778 - Config option Database::Connect should be
  + Fixed bug# 1611 - Now the Statsmodule use the mirror db if
  + Fixed bug# 1809 - Fixed typo in variable name (PrioritiesStrg ->
  + Fixed bug# 1670 - If no result the generation of pie graph throws
  + Fixed bug# 1769 - If I change the ticket SLA, the history is
    not relfecting this change.
  + Fixed bug# 1768 - If I change the ticket service, the history
    is not relfecting this change.
- Update to version 2.2.0 beta2.
  + Fixed bug# 1448 - Apache::Registry in README.webserver wrong,
    mod_perl2 is missing.
  + Fixed bug# 1286 - apache configuration should use
    <IfModule mod_perl.c>.
  + Fixed bug# 1755 - Wrong permissions for some files.
  + Fixed bug# 1757 - Cannot install postgres db - null value in
    column "escalation_start_time" violates not-null constraint.
  + Fixed bug# 1745 - Invalid SQL-statements in AgentTicketQueue
  + Fixed bug# 1741 - "PostmasterFollowUpStateClosed" buggy on
    follow up actions.
  + Updated bulgarian translation, thanks to Alex Kantchev!
  + Fixed bug# 1748 - Session not allowed to be larger than 358400
    Bytes using IPC. Change max session size from 350k to 2 MB.
  + Fixed bug# 1744 - Unable to create xml_storage table in utf8
    charset on mysql database.
  + Fixed bug# 1739 - Unable to insert new SLA via admin-web after
    upgrade to 2.2.0 beta1.
- Update to version 2.2.0 beta1.
  + Fixed not shown optional ticket free time option fields in
    customer panel.
  + Fixed bug# 1017 - script initial_insert.sql, ampersand and oracle.
  + Fixed enhacement bug# 1668 - removed unnecessary dependency for
    fetchmail from .srpms.
  + Fixed bug# 1398 - Malformed UTF-8 charaters in Admin Backend -
    System Log.
  + Fixed bug-ticket# 2007020542000593 - Queue refresh "off"
    can't be used on oracle database.
  + Fixed Free Field output in AgentTicketForward and
- Update to version 2.1.8.
  + Fixed bug# 2134 - PDF print is creating damaged pdf files with
    PDF::API2 0.56 or smaller.
  + fixed bug# 2046 - german Umlauts not printed in PDFs if system
    runs in utf-8 mode. The PDF::API2 corefonts (which are used as
    default) doesn't support UTF-8. Changed the used fonts from
    PDF::API2 corefonts to the DejaVu true type fonts. Add config
    options to use other true type fonts.
  + fixed bug# 1926 - package manager ignore PackageRequired tags
    in OPM files.

Mon Jun 11 00:22:22 CEST 2007 - ro@suse.de

- remove requires for mysql-shared 

Thu May 10 11:17:37 CEST 2007 - lmuelle@suse.de

- Update to version 2.1.7.
  + fixed bug# 1551 - decode_mimewords() in ArticleWriteAttachment()
    dies due to utf-8
  + updated Kernel/Language/pt_BR.pm translation file - Thanks
    to Fabricio Luiz Machado!
  + fixed bug# 1650 - crypt/sign bug in AgentTicketCompose screen
  + fixed bug# 1659 - Uploading and Saving Pictures in MSSQL won't
    work with bigger Files (~700KB)
    ->MSSQL ONLY<- You also need to change some tables by using: ->MSSQL ONLY<-
        ALTER TABLE web_upload_cache ALTER COLUMN content TEXT NOT NULL;
        ALTER TABLE article_plain ALTER COLUMN body TEXT NOT NULL;
        ALTER TABLE article_attachment ALTER COLUMN content TEXT NOT NULL;
        ALTER TABLE standard_response ALTER COLUMN text TEXT NOT NULL;
        ALTER TABLE standard_attachment ALTER COLUMN content TEXT;
        ALTER TABLE sessions ALTER COLUMN session_value TEXT;
        ALTER TABLE xml_storage ALTER COLUMN xml_content_value TEXT;
        ALTER TABLE package_repository ALTER COLUMN content TEXT NOT NULL;
  + fixed upload cache problem in win32 with .pdf files
  + fixed bug# 1228 - Apostrophe not valid in email address.
  + fixed bug# 1442 and 1559 - ArticleFreeKey and ArticleFreeText
    default selection does not work.
  + fixed ticket# 2007031242000149 - session backend fails to insert
    sessions bigger the 4k on oracle database backend
  + fixed bug# 1671 - restore.pl fails with "Got no LogObject"
  + fixed bug# 1115 - HTML error in NewTicket Customer's interface
  + fixed bug# 1658 - Subqueues of Queues with brackets are not
    shown in the QueueView
  + added rpm packages for Fedora Core 4, 5 and 6 to auto build
  + fixed ticket# 2007022342000586 - attachment problem with oracle
    backend if utf-8 is used
  + fixed database driver if 0 is used in begining of an xml insert
- Changes of version 2.1.6.
  + fixed bug #1504 - Ticket Creation fails with DB2 due to
    character quoting issues
  + fixed bug #1506 - Error creating Tickets in DB2 due to conflict
    in string/numerical comparison
  + fixed bug #1445 - OTRS is not encoding Umlauts correctly in
    Organization email header
  + fixed bug #1548 - submitting AgentTicketPhone or
    AgentTicketEmail form without queueid leads to broken fields
  + fixed bug #1581 - Garbled paths containing domain names
  + updated Mail::Tools from 1.60 to 1.74 - fixed bug #1642 -
    Cant get mails via PostmasterPop3.pl - Unrecognised line
  + fixed bug #1545 - Wrong Variableusage in $Self->{PageShown}
  + fixed bug #1291 - Download link in SysConfig skips config
    options -> now download link will be shown if no changes are done
  + fixed bug #1097 - Disabling Bounce Feature via SysConfig does
    not work properly
  + fixed ticket #2007022242000293 hard line rewrap of body content
    in frontend modules
  + improved speed of SysConfig core module, added cache mechanism
    (it's about 2 times faster)
  + fixed ticket #2007022042000288 - error on creating postmaster
    filter on oracle database
  + fixed not working crypt/sign option in AgentTicketCompose mask
  + fixed bug #980 - Use of uninitialized value in
  + changed unlock time reset mechanism, added unlock time reset
    if a agent sends an external message to the customer (like escalation
    reset mechanism)
  + fixed bug in _XMLHashAddAutoIncrement() - function could not
    return keys greater than '9'.
  + fixed bug #1056 - UTF-8 mode of OTRS and German Umlaute within
    agent's name
  + fixed bug #1505 - UserSyncLDAPMap fails with LDAP.pm version
    1.26 and up
  + fixed ticket_watcher.user_id datatype, moved from BIGINT to
  + fixed oracle driver for xml alter table actions
  + improved _CryptedWithKey() - private key detection of
    Kernel/System/Crypt/PGP.pm if more keys are used for crypted messages
  + fixed ArticleFreeText output in CustomerTicketZoom mask
  + fixed bug in agent- and customer-ticket print feature
- Changes of version 2.1.5.
  + fixed ignored ticket responible in phone ticket
  + fixed DestinationTime() if calendar feature is used
  + fixed not working freetime fields
  + fixed not working time selection if time zone feature is used
  + fixed not working email notification tags in auto response,
    agent and customer email notifications
  + fixed case sensitive of customer user login and agent user
    login in Kernel/System/User.pm and Kernel/System/CustomerUser/DB.pm if
    oracle or postgresql is used
  + fixed quoting in user selection if + is used in UserLogin in
  + fixed bug #1532 - utf8 charsetproblems in stats
  + fixed bug #1446 - No "(Ticket unlock!)" link in
  + fixed customer ldap auth if system is iso-8859 and ldap server
    is running in utf-8
  + fixed not working Kernel/System/DB/db2.pm (syntax error)
- Changes of version 2.1.4.
  + fixed not working free time selection in AgentTicketClose,
    AgentTicketNote, AgentTicketOwner, AgentTicketPending, AgentTicketPriority
    and AgentTicketResponsible
  + added config param for shown my queues/custom queues
    in preferences, default are shown all ro queues, see also
    PreferencesGroups###CustomQueue under Frontend::Agent::Preferences
  + fixed ldap sync of agents attributes - invalid agents
    are not longer synced to valid if ldap auth was successfully, the
    invalid agent will still be invalid
  + fixed bug #1187 - Escalation Notifications sent to invalid agent
  + improved link quote of long links in web interface
  + fixed bug #962 - Broken attachments with cyrillic filenames
  + fixed bug #1521 - Merge Feature
  + fixed bug #1523 - update of FreetextValues 9-16 not working
  + fixed bug #1524 - ticketFreeText Fields 9-16 not displayed
    at CustomerTicketPrint and CustomerTicketZoom
  + fixed bug #1359 - acl problem if '' is used in properties to match
  + fixed bug #1031 - scripts/backup.pl fails in mysqldump with
    encrypted database password
  + fixed bug #1378 - Got no MainObject! in bin/otrs.getTicketThread
  + fixed bug #1200 - not working TicketACL actions AgentTicketCompose,
    AgentTicketBounce, AgentTicketForward and AgentTicketPhoneOutbound
  + added log notice for switch to user admin feature
  + fixed bug #1210 - wrong calculation of Kernel::System::Time
  + added changes notice of generic agent jobs to log sub
    system (to keep clear who changed the job)
  + moved ticket number generator loop check from 1000 to 6000
  + fixed not working faq lookup in compose answer and forward
  + fixed double quoted "$Quote{"Cc: (%s) added database email!""}
    in compose answer screen (Kernel/Modules/AgentTicketCompose.pm)
  + fixed bug #1498 - Typo in QuoteSingle, Kernel/System/DB/mssql.pm
  + moved Quote() from Kernel/System/DB.pm to db backend modules
    Kernel/System/DB/*.pm because of needed Quote() in xml processing
  + improved handling if there are double customer users in
    the database used by search result
  + fixed PGP/SMIME bug - Can't call method "body" on an undefined
    value at Kernel/System/EmailParser.pm line 382
  + fixed bug #1395 - utf-8 - ArticleStorage FS - Attachments with
    German Umlauts cant be downloaded
  + added config option Ticket::PendingNotificationOnlyToOwner
    to send reached reminder notifications of unlocked tickets only to ticket
  + fixed database driver detection/problem if a second database
    connect with different driver is used (wrong sql will not longer be
    generated) Note: old database driver files Kernel/System/DB/*.pm
    not longer compatible
  + added config option Ticket::ResponsibleAutoSet to set owner
    automatically as responsible if no responsible is set (default is 1)

Tue Apr 10 01:05:02 CEST 2007 - ro@suse.de

- build as root for now 

Tue Nov 21 18:41:31 CET 2006 - lmuelle@suse.de

- Update to 2.1.3.
 + removed not needed Reply-To of agent notifications
 + fixed missing \n on csv output of customer ticket search
 + fixed not working ticket free time option in phone ticket
 + added missing access permission pre check to show ticket menu items or not
 + fixed bug - not shown empty "-" selection of new onwer if on move if
   Ticket::ChangeOwnerToEveryone is set
 + update of Dansk language file, thanks to Mads N. Vestergaard
 + update of Spanish language file, thanks to Jorge Becerra
 + added AuthModule::HTTPBasicAuth::Replace and
   Customer::AuthModule::HTTPBasicAuth::Replace config option to HTTPBasicAuth
   modules to strip e. g. domains like example_domain\user from login down to
 + added AuthModule::LDAP::UserLowerCase to allways convert usernames into
   lower case letters
 + added set auto time zone of agent/customer based on java script offset
   feature on every login
 + fixed not working all owner/responsible selection in phone view
 + read out CustomerUserSearchListLimit correctly if LDAP customer backend is
   in use
 + fixed always shown responsible selection
 + removed not needed default free text fields from phone outbound
 + fixed agent can be customer follow up feature
 + added possible - selection for next state in phone view outbount
 + fixed LDAP problems "First bind failed! No password, did you mean noauth or
   anonymous ?"
 + fixed double agent notifications on ticket move to queue and also selected

Wed Oct 18 16:13:59 CEST 2006 - lmuelle@suse.de

- Update to version 2.1.2.
  + switched to md5 check sum for password in user_preference table
  + fixed #1373 - RH RPM requires sendmail, but works with other MTAs
  + fixed double agent notifications on follow up if agent is
    owner and responible
  + fixed bug #1311 - Apostrophes are incorrectly displayed under
    IE 6 & IE7 but correctly displayed under Firefox  -=>
    moved from $Text{} to $JSText{} for text translations in Java Script parts
    to have a correct quoting
  + fixed not shown follow up feature in customer panel if ticket
     is closed
  + added missing customer print feature
  + fixed bug #1361 - Can't locate object method "ModGet" via
    package "Kernel::System::Config"

Tue Oct 17 16:43:50 CEST 2006 - lmuelle@suse.de

- Update to version 2.1.1
  + fixed bug #1213 - some errors not logger by LDAP backends
  + fixed bug #1248 - Ticket Zoom - Article Thread - Color of auto
    responses should be yellow
  + fixed bug #1323 - 2.1 DBUpgrade issue with PostgreSQL - patch
  + fixed bug #1333 - No reset of escalation time after follow-up
  + fixed bug #1345 - Attached binary files uploaded and saved to
    the FS are corrupted.
  + add ticketfreetext-, ticketfreetime- and articlefreetext support
    to pdf output
  + improved stats export/import with an id-name wrapper
  + fixed bug #1353/1354 changed autoreponse text
  + add transparency to some images
  + fixed bug #1358 - Customer History > All customer tickets.
    returns an incorrect number of tickets
  + fixed bug #1293 - Can't use an undefined value as a HASH
    reference at /opt/otrs/bin/cgi-bin//../../Kernel/Modules/AgentTicketBulk.pm
    line 194
  + fixed bug #1356 - mssql driver bug - Stats module of OTRS 2.1
    beta 2 - "Cant use string ("0")".
  + fixed bug #1335 - removed "uninitialized value" warning in
  + fixed opm check do not install/upgrade packages if one file to
    install already exists in an other package
  + added "-a exportfile" feature to bin/opm.pl to export files
    of a package into a defined directory e. g. "-d /path/to/"
  + removed Re: from agent notification emails
  + added change to remove 4 not needed empty spaces after folding
    of email headers (sometimes 4 empty spaces in subject appear)
  + updated pdf-logo to ((otrs))
  + added DBUpdate-to-2.1.oracle.sql to get oracle databases up to
  + fixed double sending of note notifications
  + fixed link to email and phone after adding a new customer user
  + added fix to removed leading and trailing spaces in search
    fields of object linking
  + moved Frontend::ImagePath variable
   (/otrs-web/images/Standard/) from .dtl files to config option
  + added examples how to use SOAP (bin/cgi-bin/rpc.pl and
  + added mulit calendar / queue support - you can use different
    time zones in different queues and each agent can select the own time zone
    NOTE: table queue need to be modified - see scripts/DBUpdate-to-2.1.*.sql
  + fixed bug #739 - in the login you can type something behind the
    pass and it works / added password md5 support (required Crypt::PasswdMD5
    from CPAN or from Kernel/cpan-lib/ - via "cvs update -d")
  + fixed $Quote{""} bug in login page
  + fixed bug #1284 - removed mysql dependence in
    scripts/apache-perl-startup.pl and scripts/apache2-perl-startup.sql
  + fixed bug #1282 - setting up a postgresql database fails
  + added performance log feature in admin interface to monitor
    your system page load performance over different times (1h, 3h, 9h, 1d, 2d,
    3d) - its disabled per default
  + removed Re: in subject auto response emails
  + added PDF output support to AgentTicketPrint module
  + fixed bug in pdf module - redesiged Table() to fix a lot of
    infinite loops
  + fixed bug in pdf module - special control characters produces
    infinite loops
  + added ldap attribute to groups/roles sync feature, so its
    possible to use user attributes for permission handling
  + fixed bug #1283 - test for modules executed in cronjobs
  + added cmd option for bin/opm.pl to find package of file
    e. g. bin/opm.pl -a file -p Kernel/System/FileA.pm
  + added sleep in bin/PostMasterPOP3.pl after 10 (2 sec) and
    25 (3 sec) emails on one stream (protect server against overload)
  + added PDF output feature for stats module and ticket search results
  + updated to cpan MIME::Tools 5.420
  + changed ticket escalation method, escalation start will
    be reseted after every "new" customer message and after agent
    communication to customer
  + added new link object functions and db table link_object changes
  + added <OTRS_CUSTOMER_DATA_*> tags to auto responses
  + added support of mssql database server (experimental)
  + added new feature to sync ldap groups into otrs roles
    (see more in Kernel/Config/Defaults.pm under UserSyncLDAPGroupsDefination
    and UserSyncLDAPRolesDefination)
  + new stats framework implemented :-)
  + fixed bug #1258 - changed language description from Traditional Chinese
    to Simplified Chinese
  + fixed bug #1151 - Error when changing customer on ticket in
  + improved performance of ticket search mask (in cases with
    over 500 Agents and over 50 Groups) by adding GroupMemberInvolvedList()
    and modify GroupMemberList(), GroupGroupMemberList(), GroupRoleMemberList()
    and GroupUserRoleMemberList() at Kernel/System/Group.pm
  + fixed bug #1132 - Wrong display of escalation time
  + fixed bug #1151 - Error when changing customer on ticket in
  + added ticket watcher feature, per default it's disabled
  + fixed bug #1240 - Tickets not shown in "New messages" if
    Auto Response "Reply" is active
  + fixed bug #1206 - When no RELEASE file is available, no
    product and version is displaied and strange messages apear in the
    apache error log;  using standard values in this case now
  + added public frontend module to serve local repository as
    remote repository (accessable via IP authentication)
  + fixed bug #1154 - Problem in displaying pending tickets
    in agent mailbox
  + improved postmaster follow up detection by scanning email
    body, attachment and/or raw email (all is disabled by default)
  + fixed bug #1023 - Comma in From field creates multiple emails
    in webform.pl
  + fixed IE problem with image-buttons
    involved files: AdminSysConfigEdit.dtl and AdminSysConfig.pm
  + fixed format bug in Package Manager - PackageView
  + moved to read any language files located under
    Kernel/Language/xx_*.pm at each request to have any translated words
    e. g. for navigation bar available (Kernel/Language/xx_Custom.pm is
    still used as latest source file)
  + added config option to show ticket title in main header
    of frontend (e. g. QueueView, ZoomView and Mailbox)
  + moved from "otrs" to "otrs-x.x.x" directory in
    tar.gz / tar.bz download format
  + added article free text attrubutes
  + moved from Kernel::Output::HTML::Generic to
    Kernel::Output::HTML::Layout - all sub modules localted under
    Kernel/Output/HTML/Layout*.pm will ne loaded automatically
    at runtime
  + improved ticket zoom to shown attachments with
    html title about attachment info (name, size, ...)
  + added use of current config values in admin sysconfig
    fulltext search
  + fixed some spelling mistakes for the English original in
    language templates and language files
  + added admin init (Kernel/Modules/AdminInit.pm) to init
    config files .xml->.pm after a new setup (after inital root login)
  + splited Kernel::Modules::AgentTicketPhone into
    two modules Kernel::Modules::AgentTicketPhone and
    Kernel::Modules::AgentTicketPhoneOutbound (phone calls for existing
    tickets) also templates are renamed!
  + cleanup for ticket event names (added compat mode):
    TicketCreate, TicketDelete, TicketTitleUpdate, TicketUnlockTimeoutUpdate,
    TicketEscalationStartUpdate, TicketQueueUpdate (MoveTicket),
    TicketCustomerUpdate (SetCustomerData), TicketFreeTextUpdate
    (TicketFreeTextSet), TicketFreeTimeUpdate (TicketFreeTimeSet),
    TicketPendingTimeUpdate (TicketPendingTimeSet), TicketLockUpdate (LockSet),
    TicketStateUpdate (StateSet), TicketOwnerUpdate (OwnerSet),
    TicketResponsibleUpdate, TicketPriorityUpdate (PrioritySet), HistoryAdd,
    HistoryDelete, TicketAccountTime, TicketMerge, ArticleCreate,
    ArticleFreeTextUpdate (ArticleFreeTextSet), ArticleUpdate, ArticleSend,
    ArticleBounce, ArticleAgentNotification, (SendAgentNotification),
    ArticleCustomerNotification (SendCustomerNotification), ArticleAutoResponse
    (SendAutoResponse), ArticleFlagSet
  + added own X-OTRS-FollowUp-* header if Queue, State, Priority,
    ...  should be changed with follow up emails (see: doc/X-OTRS-Headers.txt)
  + reworked "config options" and "interface" of _all_ agent
    ticket interfaces to get is clear
  + replaced ticket config option "Ticket::ForceUnlockAfterMove"
    with ticket event module "Ticket::EventModulePost###99-ForceUnlockOnMove"
  + replaced ticket config option "Ticket::ForceNewStateAfterLock"
    with ticket event module "Ticket::EventModulePost###99-ForceStateChangeOnLock"
  + added "responsible" ticket feature!
    (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
  + added persian translation (incl. TextDirection support)
    - Thanks to Amir Shams Parsa!
  + added default ticket event module to reset ticket owner
    after move action (it's disable per default)
  + added default next state in ticket forward
  + added OTRS_Agent_* tags like OTRS_Agent_UserFirstname and
    OTRS_Agent_UserLastname for salutation and signature templates
  + added update and insert via admin sql box
  + 'removed old compat files' Kernel/Config/Files/Ticket.pm
    and Kernel/Config/Files/TicketPostMaster.pm
  + added 8 more ticket free text fields
    (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
  + added SendNoNotification option for MoveTicket(),
    LockSet() and OwnerSet() in Kernel/System/Ticket.pm (used in
    GenericAgent to do some admin stuff).
  + added online repository access for bin/opm.pl
  + added Delete and Spam config option to
    Kernel/Config/Files/Ticket.xml for Ticket::Frontend::MenuModule
  + added column type check in xml database defination
  + added unit test system
  + improved admin view of session management
  + moved FAQ from framework to own application module
    (can be installed over opm online repository now)
  + moved otrs archive directory for download and in RPMs
    from otrs to otrs-x.x.x
  + added multi pre application module support, just
    define it like:
    $Self->{PreApplicationModule}->{AgentInfo} = 'Kernel::Modules::AgentInfo';
  + fixed bug 1132 - Wrong display of escalation time
  + added missing utf-8 encoding in agent and customer auth
  + added missing utf-8 encoding customer user backend
  + changed language description from Traditional Chinese to
    Simplified Chinese (bug #1258)
  + fixed bug 1151 - Error when changing customer on ticket in
  + fixed bug #1240 - Tickets not shown in "New messages" if
    Auto Response "Reply" is active
  + fixed bug #1206 - When no RELEASE file is available, no
    product and version is displaied and strange messages apear in the
    apache error log;  using standard values in this case now
  + fixed bug #1154 - Problem in displaying pending tickets
    in agent mailbox
  + fixed bug #1023 - Comma in From field creates multiple emails
    in webform.pl
  + added SUSE 10.x RPM support
  + fixed bug #925 - Binary Attachments incorrectly utf-8
    encoded in ticket replies
  + fixed links to new phone/email ticket after a new
    customer is created via Kernel/Modules/AdminCustomerUser.pm
  + update of Portuguese language file  - Thanks to
    Manuel Menezes de Sequeira)
  + added Greek translation - Thanks to Stelios Maistros!
  + fixed bug #991 - changed $Data{} to $QData{} in Ticket.xml
    and Ticket.pm config files to solve problem when answering requests
    that contain HTML tags
  + updated Dutch language file - Thanks to Richard Hinkamp!
  + added Slovak translation
  + fixed/removed die in Kernel/System/AuthSession/FS.pm
    -=> GetSessionIDData() - not wanted to die if nn SessionID is given
  + added Danish translation - Thanks to Thorsten Rossner!
  + updated Norwegian translation - Thanks to Knut Haugen
  + fixed some spelling mistakes for the English original in
    language templates and language files
  + updated Brazilian Portuguese translation -Thanks to
    Fabricio Luiz Machado!
  + fixed missing translation after new ticket was created
  + added long month translation for calendar popup
  + changed Kernel/System/Spelling.pm to work with (a|i)spell
    on Windows systems
  + added <OTRS_TICKET_*> and <OTRS_CONFIG_*> support to
    auto respons templates
  + fixed/removed wrong config option
    "Ticket::Frontend::QueueSortDefault", added own config option for
    StatusView of tickets
  + fixed bug #1047 forward fails if " is in From
  + fixed ldap authentication if application charset is
    e. g. iso-8859-1 and not utf-8
  + fixed some spelling mistakes in
    Kernel/Config/Files/Ticket.xml and Kernel/Config/Files/Framework.xml
  + Added X-Spam-Level to config files to have the possibility
     to filter for this header with PostMasterFilter
  + fixed bug #1069 - Problem when the name of a GenericAgent
    job was updated
  + fixed PostMaster filter admin interface if wrong syntax
    regexp is used (don't save invalid regexp because not email can be
  + added bin/CheckSum.pl and also ARCHIVE file to include
    md5 sum archive of current distribution
  + improved PostMaster if no article can be created
  + fixed internal server error if in sysconfig search
    * is used
  + fixed "enter" submit bug in sysconfig (e. g. reset first
    item in the edit site)
  + fixed ArticleAttachmentIndex() - wrong index count in
    fs lookup - attachment icons sometimes not shown
  + added added missing class="button" in submit type="submit"
    of .dtl templates
  + fixed default note-type and default state-type in ticket
    pending mask
  + fixed stats/graph error message 'Can't call method "png"
    on an undefined value at ...'
  + fixed missing delete on time_accounting in
    Kernel/System/Ticket/Article.pm if article got deleted
  + improved die if xml is invalid in Kernel/System/XML.pm
  + added compat config option for compose answer to
    replace original sender with current customers email address
  + updated French language file, thanks to Yann Richard
  + fixed bug #1025 - ORA-01400: cannot insert NULL into ("OTRS"
  + fixed bug #1018 - initial_insert.sql, oracle error ORA-01400:
    cannot insert NULL into
  + fixed std attachment feature (no attachment after
    additional fiel upload) in agent ticket compose
  + improved database Quote() for integer, also allow +|-
    in integer
  + fixed order of create attributes (TicketCreate(), TicketFreeTime(),
    TicketFreeTime(), ArticleCreate(), ...) on customer ticket creation
  + fixed bug #1010 - ORA-00972 Identifier is too long for oracle
  + fixed bug #1011 - ORA-01408: such column list already indexed,
    Oracle error
  + fixed wrong follow up notification (to all agents)
    via customer panel if ticket is already closed
  + updated Dutch language file, thanks to Richard Hinkamp
  + fixed not working -r option in scripts/backup.pl
    (-r == removed backups older then -r days)
  + remove leading and trailing spaces in ldap filter for
    agent and customer authentication

Wed Jan 25 21:39:12 CET 2006 - mls@suse.de

- converted neededforbuild to BuildRequires

Thu Dec  1 12:00:39 CET 2005 - lmuelle@suse.de

- Update to 2.0.4; [#135006]; CVE-2005-3893, CVE-2005-3894, CVE-2005-3895.

Wed Aug 31 02:31:07 CEST 2005 - lmuelle@suse.de

- Add german translation of the README.SUSE.
- Remove /opt/otrs/scripts/apache2-httpd.include.conf and install
  /opt/otrs/scripts/apache2-httpd-new.include.conf to
  /etc/apache2/conf.d/; bugs.otrs.org [#904].
- Change OTRS_USED_WEBSERVER_RCSCRIPT default value to rcapache2.
- Remove extra %post code for Apache 1 sysconfig settings.

Tue Aug 23 23:29:57 CEST 2005 - lmuelle@suse.de

- Update to 2.0.2.

Mon Aug  1 17:51:03 CEST 2005 - cthiel@suse.de

- update to 2.0.1-01

Fri Jul 22 13:36:22 CEST 2005 - lmuelle@suse.de

- Update to 2.0.0-beta6.

Wed Dec  8 15:58:26 CET 2004 - lmuelle@suse.de

- Replace all apache occurrences by apache2 and add information to the
  README.SUSE to add "perl" to APACHE_MODULES; [#48857].

Mon Dec  6 15:38:02 CET 2004 - lmuelle@suse.de

- Ensure to allow HTTP access to /otrs by default; [#48906].
- Use Apache 2 by default for OTRS_USED_WEBSERVER_RCSCRIPT; [#48904].
- Ensure %preun returns with 0 even %stop_on_removal otrs not; [#48858].

Wed Oct 27 13:58:43 CEST 2004 - lmuelle@suse.de

- Update to version 1.3.2.

Sat Sep 25 16:06:52 CEST 2004 - lmuelle@suse.de

- Update to version 1.3.1.

Fri Jul 23 12:57:21 CEST 2004 - ro@suse.de

- do not send a mail on installation

Wed Jul 14 11:08:05 CEST 2004 - lmuelle@suse.de

- Update to version 1.2.4.
- Add try-restart to the init script, stop_on_removal to preun and
  restart_on_udpate to postun.

Mon Jun 14 16:35:33 CEST 2004 - ro@suse.de

- requires: replace mod_perl with apache2-mod_perl

Fri Apr  2 15:54:39 CEST 2004 - lmuelle@suse.de

- update to version 1.2.3

Tue Mar 16 11:25:14 CET 2004 - lmuelle@suse.de

- fix to paragraph 6 of the README

Fri Mar  5 14:52:45 CET 2004 - lmuelle@suse.de

- update to version 1.2.2
- remove userdel from PreReq

Thu Sep 18 16:10:01 CEST 2003 - poeml@suse.de

- set permissions of files that need write access by both "otrs"
  user and "apache" user to group "www" [#29824]
- add a README, and send the mail to root only on first
  installation [#27211]

Mon Sep  1 19:06:54 CEST 2003 - mmj@suse.de

- Add sysconfig metadata [#28913]

Sun Jun 22 16:57:08 CEST 2003 - lmuelle@suse.de

- finaly remove userdel in %postun
- add sanity checks while adding apache include file to the apache sysconfig
- replace requires apache by http_daemon

Sat Jun 21 01:28:51 CEST 2003 - lmuelle@suse.de

- update to version 1.1.1
- add missing directories
- use mktemp im %post; add /bin/mktemp to PreReq
- use getent passwd otrs in %post
- temporarily disable userdel in the %postun

Tue Mar 18 13:07:47 CET 2003 - lmuelle@suse.de

- change group ownership for most files to root, #25543
- call hostname only if /etc/HOSTNAME exists and is greater than zero, #25495

Tue Feb 18 15:20:07 CET 2003 - lmuelle@suse.de

- add separate binaries to PreReq
- add missing files and directories to %files section
- add informational message on stdout if installed without YaST

Tue Feb 18 12:28:53 CET 2003 - lmuelle@suse.de

- add patch to fix permission settings
- remove defattr from files section

Mon Feb 17 15:10:49 CET 2003 - lmuelle@suse.de

- check if ${RPM_BUILD_ROOT} is not / in %clean section

Tue Feb 11 20:29:08 CET 2003 - lmuelle@suse.de

- update to version 1.0.1

Tue Sep 17 17:34:28 CEST 2002 - ro@suse.de

- removed bogus self-provides 

Tue Aug 20 10:31:53 CEST 2002 - mmj@suse.de

- Correct PreReq

Tue Aug  6 13:45:49 CEST 2002 - kukuk@suse.de

- Fix Requires: perl-Syslog -> perl-Unix-Syslog

Mon Aug  5 14:42:45 CEST 2002 - kukuk@suse.de

- Remove perl-Digest-MD5/perl-MIME-Base64 from Requires, they are
  now part of main perl package.

Fri Jun 14 00:07:08 CEST 2002 - ro@suse.de

- always use macros when calling insserv 

Tue Mar 12 09:37:54 CET 2002 - kukuk@suse.de

- Create the new user as system account in the free range 100-499

Wed Feb 20 18:33:12 CET 2002 - uli@suse.de

- initial package